General Manager, Café

Holt Renfrew - Toronto, ON (30+ days ago)

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At Holt Renfrew, our purpose is to inspire a life of style. We achieve this by living our Brand Spirit; demonstrating Holts’ values:

Passion - Own it
Excellence - Elevate every moment
Warmth - Open to the world
Unity - One team. One Holts
The General Manager, Café sets direction for the Café in terms of cuisine while managing the front and back of house to Holt Renfrew standards.

Specific responsibilities include (but are not limited to) the following:

Communicate appropriate parameters, standards and prescribed limits for direct reports; helping them to understand how they drive business
Establish effective working relationships with direct reports and manage performance
Develop succession planning, team building and skill development
Maintain all Health & Safety practices to code
Drive business improvements and champion systems and process change
Ensure that schedules reflect business needs
Create and control department payroll and expense budgets
Manage and maintain all capital equipment and costs
Drive sales and profits
Provide catering services to store and external functions
Maintain a spotless kitchen
Maintain all safety practices and food handling to code
Create a menu appropriate to the Holt Renfrew image and standard
Ensure that only the freshest ingredients are utilized
Remain current with trends and fashions in food
Plate and present all food as per Holt Renfrew standard
Ensure that all employees are fully trained on customer service expectations and delivery requirements within the restaurant
Resolve customer complaints in a timely and mutually beneficial manner
Implement change in systems or practices to improve service delivery

The ideal candidate:
High school diploma
Diploma from a culinary school or institute
8-10 years restaurant experience
Previous experience as a restaurant manager

The measures of success:
Contribution to financial objectives
Individual objectives linked to the achievement of department goals
Feedback from internal and external clients