Security Operations and Remote Monitoring - Bilingual

Securitas Canada - North York, ON (30+ days ago)

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Position: Security Operations & Remote Monitoring - Canada Bilingual

Languages Required: English & French both written and spoken

Location: North York, ON

Start Date: ASAP

Position Overview: The Security Operations/Remote Monitoring centre is designed to respond to alarms, dispatch mobile guards, monitor cameras, coordinate with our mobile and operations teams and continuously provide excellent service to our clients across the country. Our team must be highly alert at all times so that they are able to respond to issues and situations quickly and efficiently. You will be responsible for mediating situations promptly between Security Guards, Field Supervisors, Mobile Personnel, Branch Managers and Scheduling Managers. You will have strong interpersonal skills and be able to use various technology including answering phone calls. You will respond to alarms promptly and ensure appropriate action is taken to secure the client's site.

We offer:

  • Competitive wages
  • Training Courses
  • Supportive Branch Managers, Scheduling Managers and Site Supervisors
  • Career growth opportunities into leadership roles
  • Full medical benefits after probationary period

Primary Responsibilities:

  • Communicate and liaise with Branch Management, Supervisors, Security Guards & Mobile Officers across the country to provide after-hours support with various operational issues.
  • Inbound/Outbound calls to handle inquiries, provide resolutions, as well as confirming the health & Safety of Security guards in the field.
  • Providing documentation and corresponding with Clients and Securitas personnel via email.
  • Prompt and accurate data entry for applications such as SAFES and Oracle while escalating security guard scheduling transactions.
  • Acquiring a strong understanding of the Department’s National process to educate Guards, Managers and efficiently actions various requests.
  • Communicate and liaise with Mobile Dispatch department to dispatch Mobile officers to unsecured locations across the country.
  • Other duties as assigned.

Specific qualifications:

  • Minimum of 6 months - 1 year of Security Dispatching experience is preferred.
  • Bilingual in English and French is required.
  • Ability to work under pressure and be able to respond to situations quickly.
  • Able to work rotational shifts
  • Computer skills (35-wpm, MS Office Suite, Windows, data entry and basic email skills)
  • Strong organizational skills

Company Profile

We thank all those who apply but only those selected will be contacted.

We are the LARGEST Security company by revenue in the world. These positions are for those looking for growth opportunities or a career in Policing. We love giving our employees training, coaching and providing them with the tools they need to be successful. As our company continues to grow, we want individuals who are hard working and want to create a comfortable living for themselves and their families as well as having a balanced lifestyle. Our commitment to our employees and clients is why we are the largest security company on the planet with over 370,000 employees globally operating in 58 countries and providing world class security services to the largest companies in the world including government sites, industrial, manufacturing, global headquarters and private and public sector sites.

Keywords: Alarms, dispatcher, security, call centre, french, english, customer service, monitoring, alarm systems, security manager, scheduling, dispatch

Job Types: Full-time, Permanent

Experience:

  • Dispatching: 1 year (Preferred)

Language:

  • French (Required)