La Senza sales associates deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth. They drive personal sales and SPAH performance and demonstrate all expected selling behaviors plus embody all attributes of La Senza sellers. They live our values and represent the brand in their behaviors. They live our values and represent the brand in their behaviors.
Role and Responsibilities:
Focused on building new and lasting customer connections, delivering highly satisfying customer experiences. Consistently lead the La Senza selling model with confidence, passion and expertise for the brand.
Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to elevate the shopping experience. Develop customer loyalty and following.
Promote and display teamwork across all zones to ensure the customer's journey is seamless.
Process customer transactions, returns or exchanges accurately and efficiently and create lasting customer impressions
Demonstrate knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership.
Understand, adhere to and reinforce brand standards
Reinforce all activities related to providing a safe working environment
Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink
Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions
Replenish merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards.
Embraces the organization's mission
Meets defined availability criteria, including nights, weekends and non-business hours
Ability to work as part of a team
A genuine desire to provide excellent customer service
Excellent listening, organization and follow through skills
Ability to connect with and relate to customers and build meaningful relationships
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. We only hire individuals authorized for employment in Canada.