Vancouver - Point Grey Campus
Educ. Programming, Level B
VP Finance and Operations
Integrated Service Centre
$61,840.00 (minimum) - $74,238.00 (midpoint) - $89,085.00 (maximum)
Desired Start Date:
"Midpoint" of the hiring salary range means the individual possesses full job knowledge, qualifications and experience.
The University of British Columbia ("UBC") is a global centre for teaching, learning and research, consistently ranked among the top 20 public universities in the world and recently recognized as North America's most international university. UBC is a diverse environment, with almost every industry vertical represented from healthcare, education, food and beverage, legal, media, real estate, etc. and with more than 70,000 members of the community UBC's service providers need to be able to meet a variety of stakeholder needs with both robust and mature operational capabilities combined with the agility and innovation required to meet the ambitious objectives laid out in its new Strategic Plan: Shaping UBC's Next Century.
The Integrated Service Centre ("ISC") maintains, continuously improves and enhances the systems and processes that support operational functions of UBC, including human resources and finance (and student services, in the future). Team members within this unit will work cross-functionally with other departments/units across UBC. The vision for the ISC is to provide integrated services that create an enriched user experience for UBC faculty, staff and students.
The Training Specialist anticipates and delivers on all ISC product-related training needs across the UBC community. This role conducts needs assessments to understand training and development gaps across a wide variety of stakeholder groups. This position develops, coordinates and facilitates training programs for various audiences, tracking effectiveness for continuous improvement through careful evaluation and monitoring.
Reports to the Change Management and Communications ("CMC") Senior Manager. Works in partnership across the CMC team and the broader UBC community to deliver an integrated solution for all stakeholders, continuously improving upon ISC services and related product capabilities. Frequently engages with teams and team members across the broader ISC and UBC community to understand and execute on product training requirements.
1) Provides training support for the ISC and broader UBC community.
- Assesses training needs based on varying audiences, developing subsequent supporting training strategies and plans.
- Plans, designs, develops, and implements training programs for super user networks; conducts train-the-trainer sessions as necessary.
- Curates training content and materials including learning modules, articles, and presentations as ISC product changes occur.
- Oversees and manages all aspects of training delivery, including facilitator booking, location requirements, facility needs, technology, catering, room set-up, and other logistics
- Manages training registration systems, attendance, evaluations, and summarizes data
- Tracks effectiveness of training and adjusts training strategies, programs, or content.
2) Develops and maintains effective partnerships across the ISC and broader UBC community.
- Engages with student, staff, and faculty across UBC to ensure ISC product training needs are identified and satisfied.
- Partners with Knowledge Analysts to ensure training needs and gaps are addressed utilizing appropriate and up-to-date information.
- Partners across the ISC and UBC IT to support the definition and documentation of future University needs, processes, and interdependencies, ensuring technical changes are understood and effectively translated into training and development curriculum.
- Partners cross-functionally across the ISC to align work, priorities and practices, ensuring product changes are paired with effective and updated training execution.
3) Advocates for a partnership that moves UBC's practices from "system of record" to "platform of engagement" through collaborative and innovative efforts.
- Solicits feedback fostering an agile, innovative, and collaborative transformation experience.
- Partners with relevant stakeholders to resolve issues related to engagement, adoption, sustainment, and continuous improvement.
4) Actively promotes best practices in the security and privacy of personal information and data; makes recommendations to improve processes and procedures where necessary.
5) Performs other related duties as required.
Reports to the Change and Communications Senior Manager. Work in partnership on a team with wide latitude across the ISC. Work is reviewed in terms of quality, achievement against objectives, and focus on collaboration and innovation.
Acts a mentor or coach to peers as required.
Consequence of Error/Judgement
Contributes to the broader CMC team and UBC's change management, communications and training strategies. Supports decision-making regarding the training delivery for an existing large, complex and campus-wide product. Focusing on partnerships and product usability will ensure optimal functionality and customer satisfaction in support of ISC's strategic goals.
Undergraduate degree in a relevant discipline. Relevant Disciplines include: Business Administration, Adult Education. Minimum of four years experience or the equivalent combination of education and experience. Specialized experience in training and development is an asset. Experience with IT training, ITIL principles an asset. Workday experience is an asset. Experience working in a complex, academic and multi-union environment is preferred. UBC experience is an asset. Proven competence developing and implementing large-scale training and development programs.
- Demonstrated experience executing on systems training best practices.
- Demonstrated knowledge of training needs analyses and competency development frameworks.
- Intermediate-level proficiency with MS Office Tools (e.g., Microsoft Project, Excel, etc.), Learning Management Systems (LMS), and other related training software.
- Demonstrated experience collaborating on cross-functional teams to meet critical, time-sensitive deadlines and communicating to diverse audiences.
- Excellent interpersonal skills including active listening, written and verbal communication, and conflict management.
- Strong attention to detail and accuracy; exercise tact and discretion.
- Demonstrated ability to work in a collaborative and inclusive manner, fostering equitable experiences and a respectful environment through reflection, empathy, sensitivity, and curiosity towards differences across teams.
- Demonstrated experience in change management methodologies and approaches.
Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.
All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.