Customer Service Representative

New Brighton Residents Association - Calgary, AB (5 months ago)

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HOURS OF WORK: Monthly schedules will be provided by the 15th of the month prior. Possible shifts include: Monday – Friday 3:45pm-10pm, Saturday – Sunday 9am-4pm or 3:45pm-10pm, as well as occasional weekday/daytime shifts.

SPECIFIC DUTIES: Without limiting the generality of the foregoing, the part time Customer Service Representative is responsible for performing the following specific tasks:
- Provide exceptional customer service and portray a professional manner
- Effectively respond to customer inquiries, finding the answer when unknown
- Ensure all people entering the facility or park have membership cards, and conduct card checks throughout the shift
- Assist residents to complete the appropriate forms in regards to park usage, equipment rentals, membership, etc.
- Enforce all New Brighton Resident Association rules
- Assist with facility rental inquiries
- Assist with the setup and organization of programs and special events
- Assist with cleaning duties
- Assist with minimal snow removal around the New Brighton Club, as needed
- Be an effective public relations person for the NBRA
- Actively promote program registration and event participation
- Actively participate in the NBRA Safety Program
- Other related duties as assigned

QUALIFICATIONS:
- Excellent people skills
- General computer knowledge
- Good communication skills

- Attention to detail
- The ability to work with others and take direction
- The ability to work independently
- The ability to take initiative
- Exceptional problem solving skills
- CPR & First Aid certification is an asset
- Flexible schedule required
- Satisfactory criminal background check

Job Type: Part-time

Salary: $15.00 to $16.00 /hour

Experience:

  • Customer Service: 1 year (Preferred)

Language:

  • English (Preferred)