Business Travel Account Manager - GSO Canada

Marriott International, Inc - Mississauga, ON (30+ days ago)

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Posting Date Oct 23, 2019
Job Number 19148267
Job Category Sales and Marketing
Location Canada Regional Office, 2425 Mathewson Blvd. E, Suite 100, Mississauga, Ontario, Canada VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

This primary function of the Business Travel (BT) Account Manager, GSO Canada is to provide dedicated account management support in the BT segment specifically for all global/Canada led accounts managed by GSO Canada. The position will support the Global Account Executives to maintain relationships with all of the accounts’ central BT buyers and intermediaries and interact with Marriott's Field sales and Revenue Management teams in executing the BT RFP.

Specific key responsibilities include: (1) overall coordination and execution of the RFP process, (2) facilitation of intermediary promotional and educational activities, (3) on-going account service in the BT segment which includes preparing and supporting in account travel fairs or roadshows and (4) management of field account team on activities relating to the BT segment.

Position is located in Toronto, or Montreal, Canada


Education and Experience Preferred
High School diploma or equivalent required.
2 years experience in the Sales and Marketing, Guest Services, Front Desk or related professional area OR a 2 year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management required.
Strong preference for candidate who speaks English fluently and conversant in French.


Managing Work, Projects, and Policies
Provide proactive account management, supporting the Global Account Executives with primary focus on the BT segment. Maintain relationship with each accounts’ Hotel Program Manager, Travel Management Company, pricing intermediary, and other buyers globally who impact the accounts’ BT buying process.
Assist GAE or AEBT with Gap Analysis in the BT segment

Handle all aspects of the BT pricing process:
Assist GAE in the analysis of internal/external hotel spending data for the purpose of selecting hotels to be included in the account proposal.
Assist GAE in the quality-control process of BT portfolio offering prior to customer presentation.
Correspond with all accepted/rejected hotels; oversee rate-loading and GDS pull-through, etc.
Coordinate pricing for hotels added to the system mid-year, or as new markets emerge due to the accounts’ acquisition of new businesses, etc.
Follow-up on all rate discrepancy issues.
Work with PAS on loading of non-preferred hotels in GDS (courtesy rates)
Provide ongoing quality control of account data and management reporting.
Proactively partner with designated travel agencies, Pricing Account Services, and the GDS Team to audit rates for accuracy and accessibility.

Generate and compile data required to produce routine sales reports and presentations independently and in a timely and accurate manner.
Support supervisor and/or sales team with ad hoc report generation and basic analysis as needed
Audit account production reports to support annual performance/bonus process
Assist with special projects as assigned, including ad hoc requests for information and analysis related to Sales & Marketing initiatives.
Provide sales program/event coordination (e.g. Hotel Excellence, sales missions, trade shows) and general administrative support, as needed.

Demonstrating and Applying Discipline/Functional Knowledge

Exhibit a familiarity with data reporting and analysis, including querying and manipulation of data using applications such as Microsoft Excel and Access (pivot tables, modeling, etc.)
Use standard applications such as Microsoft Office and Marriott systems (e.g. SFAWeb|CI/TY, and Tableau for data analysis, presentations, documents and memos
Utilize an analytical approach to problem solving
Maintain attention to detail when building and validating spreadsheets, models and presentations
Act decisively to recover from mistakes. Know how to develop/propose/initiate solutions and when to involve a leader
Act independently to improve and increase skills and knowledge

Contributing to Teams
Demonstrate ability to work as part of a team. Navigate the MI organization to achieve collaboration by leveraging relationships and knowledge.
Identify and cultivate relationships with key colleagues and stakeholders in other parts of the organization
Work effectively within an office and as part of a virtual team-based environment

Additional Responsibilities/Competencies
Express oneself clearly, concisely and effectively through written and verbal communications
Approach opportunities with a positive, open-mind and displays creativity and innovation
Provide customer-service orientation, including evaluation/validation of requests and prompt follow-up.
Gain the confidence and trust of others through their own authenticity and ethical standards
Utilize effective time management skills in order to prioritize and organize multiple projects’ deadlines.
Maintain confidentiality of proprietary materials and information.
Perform special projects and other duties, as assigned.


Building Relationships

Coworker Relationships
Builds strong working relationships.
Shares thoughts and feedback in a professional way.
Considers how own behavior impacts others.
Explains work in a way that encourages cooperation from others.

Customer Relationships
Shows an understanding of customer/stakeholder expectations.
Listens and responds to customers/stakeholders with empathy.
Builds rapport and trust with customers/stakeholders to promote loyalty.
Anticipates and quickly responds to customer/stakeholder requests or issues.
Explains policies in a way that helps customers/stakeholders understand.

Global Mindset
Helps others feel valued and included.
Works well with others regardless of their background or characteristics.
Models the Company culture of service, opportunity, respect, and fair treatment.
Acts when others are treated unfairly or are not valued and respected for their unique skills.
Listens to and acknowledges different ideas and viewpoints.

Generating Talent and Organizational Capability

Organizational Capability
Shows an understanding of how each role on the team contributes to the work.
Shows an understanding of goals, processes, and reporting relationships within the department.
Understands scope of own decision‐making authority.

Talent Management
Provides, seeks, and acts on constructive feedback.
Shows an understanding of performance expectations.
Works with manager to set and prioritize developmental goals.
Builds relationships to attract top talent.
Participates in the hiring process and helps with on‐boarding new associates.


Stays calm and focused during stressful situations.
Asks questions to understand why change is happening.
Uses resources to help deal with change or challenges.

Communication and Professional Demeanor
Expresses ideas in a clear and concise way.
Actively listens and responds to others with understanding.
Appropriately interprets verbal and non‐verbal behavior.
Displays professionalism and gains respect from others.

Problem Solving and Decision Making
Recognizes issues and makes suggestions to solve problems related to daily work.
Breaks complex issues into manageable parts.
Asks questions and gathers information before making a decision.
Identifies and considers alternatives and their possible impact before making decisions.
Makes decisions and takes action in a reasonable amount of time.

Learning and Applying Professional Expertise

Applied Learning
Sets career goals and identifies areas for development.
Uses available resources and challenging assignments to improve performance.
Shares own learnings and best practices with others.
Completes assigned training on time.

Business Acumen
Shows an understanding of how own work impacts Company and department performance.
Shows an understanding of the drivers of Company and department performance.
Identifies innovative ways to improve productivity and associate and customer/stakeholder satisfaction.

Technical Acumen
Performs technical and complex tasks and solves problems within area of expertise.
Models technical excellence and communicates the benefits of specific techniques in area of expertise.
Uses appropriate facilities, equipment, and materials to perform the job.
Follows current policies, procedures, and legal requirements.

Managing Execution

Building and Contributing to Teams
Works with team members to meet shared goals.
Shows an understanding of how the team contributes to broader success.
Shares with team members information needed to accomplish work.
Tells other team members when they are doing a good job.

Driving for Results
Takes responsibility for being innovative and delivering work that exceeds requirements.
Learns from mistakes.
Participates in setting goals for the team or department.
Looks ahead and lets manager know about possible challenges in completing assigned work.

Planning and Organizing
Keeps track of own current and future workload to make sure everything is completed on time.
Prioritizes own activities and makes adjustments when appropriate.
Asks for and uses available resources to complete work.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Notification to Applicants: Canada Regional Office takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.