Account Executive (vCIO)

YARDSTICK TECHNOLOGIES Inc. - Edmonton, AB (30+ days ago)

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About the Company

Yardstick Technologies was founded to be the market leader in IT outsourcing to small and medium businesses in Western Canada. Technology can be either a competitive advantage or a difficult challenge for SMB’s depending on how they approach IT. Our purpose is to help your business make smart decisions that leverage technology to further your business strategy. We believe that technology choices can help your business “WIN” and that just having technology superiority is not a strategy by itself but part of a company’s greater vision.

Founded in 2008, our portfolio of fixed-fee services includes fully and hybrid managed IT solutions, cloud computing/infrastructure as a service, Backup and Disaster Recovery, IT strategy and Consulting and Professional Services.

Your Information Technology can and should be managed in a better way; many small businesses are being underserved and, as a result many continue to look to Yardstick Technologies to be their trusted partner.

You are more than just an employee. You are part of a team that works hard, plays hard, and makes a difference in our community. We offer a very competitive compensation package, and we not only reward you financially but give you challenging assignments and a supportive work environment which promotes your personal and professional growth. With recent substantial growth, we are in need of an Account Executive.

Position Overview
As an Account Executive you are responsible for nurturing, maintaining and enhancing the business relationship between clients and Yardstick Technologies. As the Account Executive, our customers will depend on your consultation and guidance to set the direction and strategy of information technology and to align the IT strategy with the goals of the business. Principal roles include Client Relationship Management, Project Management and Technology Consulting.

The Account Executive serves as a liaison for the client within Yardstick, leader for project management between the client and technical staff, and advisor for technology improvements for the client. Key duties for the Account Executive are client satisfaction, contract renewals and discovering additional opportunities for client technology needs that support.

You are a person who is responsible, self-motivated, detailed oriented, and a good communicator. You have a proven track record of providing excellent customer service and troubleshooting solutions in a busy environment and have experience in the following roles and responsibilities:

  • Act as the primary point of contact to assigned clients and acts as their trusted strategic advisor.
  • Work with business owners and stakeholders to understand their business needs, challenges, and the role technology can play in helping them to achieve their business goals.
  • Identify and explain any business risks relating to technology and make recommendations to minimize them.
  • Review and understand new technologies and proactively position with customers to demonstrate how it relates to their business objectives.
  • Build strong relationships with customer VIP’s.
  • Act as the customer advocate and work with Yardstick technical staff to ensure issues are resolved to customer expectations.
  • Direct the Technical Account Managers in their customer activities to be successful with customer needs
  • Collaborate closely with Network Administrators to coordinate and develop technology plans and annual budgets for clients.
  • Manage new client on-boarding process.
  • Create and execute project work plans and revise as appropriate to meet changing needs and requirements.
  • Manage client expectations for service delivery.
  • Enhance technical knowledge through reading, training and other educational activities.

Qualifications

  • 5+ years’ experience in sales / client relationship management
  • Degree or Diploma in Business or related
  • Thorough working knowledge as an account management, success in maintaining client relationships

Job Types: Full-time, Permanent

Salary: $90,000.00-$110,000.00 per year

Benefits:

  • Dental Care
  • Extended Health Care
  • Paid Time Off
  • RRSP Match

Schedule:

  • 8 Hour Shift
  • Overtime

Experience:

  • Sales Experience: 5 years (Preferred)

Work remotely:

  • No