Personal Insurance Advisor, Service

Canada Brokerlink Inc. - Ottawa, ON (30+ days ago)

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Job Details

Come start your career with us! Here at BrokerLink, we are committed to the growth and development of our employees. We offer a competitive compensation package, rewarding work and a casual `dress for your day` environment. We are proud to say that BrokerLink has become one of Canada’s largest and most reliable insurance brokerages that is passionate about taking care of our customers and ensuring we are there when they need us the most.

We have an opening for a Service Insurance Advisor to join our Personal Insurance team working at our branch office in Antares, ON.

** Operating hours are from 8am to 8pm with a flexible 35 hour weekly schedule Monday-Friday, including a minimum of 1 Saturday a month**

Position Summary:
To provide front-line customer service of Personal Lines policies and taking responsibility for the service, retention and account development of existing clients, quoting and placing new business as required.

What you will be doing:
Servicing on-going client needs, advising on insurance matters, conduct needs assessment, recommending solutions, answering inquiries, conduct retention calls and process renewals
Selling new policies/writing new business to existing or new clients, retaining existing book of business
Quoting new business through outbound call initiatives, introductory letters and receiving walk-in clients
Contacting Underwriters and Adjusters to discuss guidelines and policy
Preparing documentation for insurers, completing applications for clients, issuing insurance certificates, processing changes and reviewing renewals
Keeping current on underwriting rules and workflow processes
Actively participate in training initiatives
Participate in community marketing initiatives

What you bring to the table:
High School Diploma and/or Post-Secondary Education
2+ years customer service experience (previous insurance experience preferred but not required)
RIBO license is mandatory
Exposure to Epic is an asset
Proficient in MS Office – Word, Excel, Outlook
Excellent customer services skills and adept in conflict resolution
Demonstrated ability to handle multiple priorities successfully
Ability to thrive and be successful in a fast paced team environment
Strong analytical and organizational skills
Excellent verbal and written communication skills

What’s in it for you:
Commitment to your growth and development
Flexibility in how and where you work
A competitive compensation package
Flexible health and dental benefits package
An RRSP with a company matching component
A casual ‘dress for your day’ environment
Be a part of a company that is one of Canada’s best employers (Named by Kincentric in 2019)

We thank all applicants for their interest, but only those selected for an interview will be contacted.

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process

At BrokerLink, we know there’s more to your decision about where you work than just the work itself. We know that helping our people achieve their career goals in a culture that offers growth and balance is what sets us apart. Our commitment to our employees is to offer workplace benefits that set the standard for them and their families. Along with a professional and fulfilling work environment, we provide competitive compensation, comprehensive benefit programs and a commitment to ongoing professional development.

Our values help guide us and our commitment to excel in all aspects of our business. Joining our team means you’ll have the opportunity to live our values.

Learn more about BrokerLink’s Living Our Values.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!

Applicants must be permanently eligible to work in Canada upon hire. Proof of eligibility may be requested and may come in the form of a copy of a Canadian birth certificate, Canadian passport, Canadian citizenship certificate, permanent residence card or confirmation.