Printer/Copier Service Technician

Xerox Canada Ltd - Edmonton, AB (6 months ago)

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The incumbent is accountable for the diagnosis and repair of equipment problems, retrofits, installations and removals of equipment within an assigned territory. The incumbent will perform planned activities as required. The individual will have developed and gained the necessary product knowledge, troubleshooting, customer and territory management skills through satisfactory completion of formal, classroom and on the job training programs, enabling the individual to meet the expected levels of service. The products to be supported are a mix of color, black and white and other products in Edmonton.

MAJOR RESPONSIBILITIES

  • Assume responsibility for an assigned territory
  • Correct service problems within the assigned product mix
  • Complete the required reports and records accurately and in a timely manner
  • Plan and install mandatory and optional retrofits
  • Communicate effectively with customers and Xerox employees
  • Attend and satisfactorily complete required Xerox training programs
  • Provide customers not on service contracts, with service T&M estimates and complete approved service activities
  • Demonstrate proper care and maintenance of Xerox property
  • Represent Xerox to customers in a professional manner
  • Work and communicate effectively in a large workgroup.

QUALIFICATIONS:

  • Proven previous Technical competence
  • Technical Diploma or equivalent
  • Ability to work unsupervised
  • Successful completion of Accreditation
  • Demonstrated competency in use of Xerox laptop applications
  • Color experience an asset

Job Type: Full-time

Experience:

  • Service Technician: 2 years (Required)

Education:

  • High school or equivalent (Required)

Licence:

  • Class 5 Driver's licence (Required)

Language:

  • English (Required)