Operations Generalist

HUB International - St. Albert, AB (8 months ago)

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Progressive/Pacific Home Warranty (PHW) is a dynamic and fast paced innovative company offering and developing products and services that meet the ever-changing needs of a growing industry. We believe it is vital that we bring like-minded people on board to join us in this journey.

The Role: Operations Generalist

Reports To

Director of Marketing and Communications

Job Summary

The Operations Generalist, under the direction of the Director of Marketing and Communications, will be a multi-faceted position responsible for the execution of external corporate communications as well as both the internal and external development of training or education programs at PHW, including the successful execution of the Continuing Professional Development program. The successful candidate will also be responsible for the creation, update and maintenance of our internal corporate SharePoint site.


Accountability - Takes ownership of personal workload

Client/Customer Focus - Provides superior service to PHW teammates

Communication - Expresses information with consistency and clarity to both management and teammates as necessary.

Self-Motivated – Ability to stay on task and effective without constant supervision

Professionalism - Demonstrates professional standards of conduct when governing interactions between individuals in a business environment.

Teamwork – Ability to work with others in the operations department to successfully deal with all inquiries.

Time Management - Balances a myriad of tasks; prioritizes duties as needed.

Job Duties

External Event Management

Lead, Coordinate and Schedule builder BBQ’s

Point person for all external speaking engagements for PHW

Present to applicable management


First line Operations help as required (as assigned by the Director of Marketing and Communications and the Manager, System Development and IT Services).

Creation and management of all PHW marketing communications

Including all outbound emails, surveys, documents and brochures

Editing, revision and polishing of outbound communication

The creation, maintenance and updating of the PHW corporate SharePoint site

The creation and update of PHW corporate documents

The development and creation of Continuing Professional Development courses via Teachable.

Assistance with other operations tasks as required.

Job Requirements

High school diploma, GED, or equivalent

Minimum of one year of customer service experience

Certification(s) and/or license(s) appropriate to industry

Experience in Microsoft Office suite, Adobe Acrobat and Microsoft SharePoint preferred

Demonstrated time management skills

Ability to prioritize and manage conflicting demands

High level of integrity and excellent work ethic

Ability to work individually as well as part of a team

An employment offer is contingent upon successful completion of a background check

Work Conditions

Attendance and participation in training

Extended periods of sitting

Operation of desktop computer and peripherals

Working in an office environment

Interaction with various teammates and vendors as required

Progressive/Pacific Home Warranty is a subsidiary of HUB International Insurance. For more Information, please visit our website at https://progwar.com/

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement. HUB is a company where your contributions will make a difference!

We invite you to learn more about our team at www.hubinternational.com


Department Business Operations

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent