The Patient Flow Coordinator, under the direction of the immediate Supervisor, is responsible for the delivery of care and service to clients and ensures compliance with internal and external standards of practice.
DUTIES AND RESPONSIBILITIES
Developing a flexible, responsive system to meet changing and competing demands
Facilitating access and flow in order to optimize patient throughput, using available tools/dashboards and through staff engagement/rounding on unit
Completing patient assessments at designated hospitals within York Region
Planning all patient discharges from hospital to the unit and from unit to intended destination
Employing critical thinking and creative problem solving to identify opportunities for process improvement in bed assignment, admission, discharge, transfer, patient access, patient flow, and resource utilization
Identifying and addressing processes and /or gaps that may impede patient flow or place teams and/or patients at risk, and communicating to the most appropriate resources, including escalation to On-call leadership, as needed
The primary goal of the Patient Flow Coordinator is to facilitate and enhance patient flow organizationally and to mobilize teams to achieve throughput. The PCC does this with the goal of providing an exceptional experience for patients, families and staff. The PFC understands the demand and capacity challenges of a hospital system and works to achieve patients being in the right place, at the right time, receiving the right care.
Lead or assist with the integration of client satisfaction initiatives; ensure that all referred client concerns and complaints are satisfactorily addressed and documented in a timely manner.
Demonstrate knowledge of Standards of Practice guidelines of Provincial regulating body.
Liaise with other Case Managers, funders or Government & hospital programs as required.
Liaise with Provincial regulating body as required.
Adhere to Bayshore Policies and Procedures.
Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
Participates in proactive Health& Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health& Safety risks or concerns.
Actively participates in and demonstrates support for continuous quality improvement initiatives
Supports broader cross functional objectives for patient flow and teams
Coaches and mentors staff to help resolve challenging situations
Positive work and attendance performance essential
Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
Complete other tasks as requested.
Bachelor’s degree in a Health discipline preferred (Nursing, Physiotherapy, Occupational Therapy);
Current registration and membership with a Regulated College
5-10 years clinical experience/competence in a health care organization
Excellent organizational, interpersonal and problem solving skills
Demonstrated skills and proficiency in facilitation, leadership, and staff engagement
Demonstrated agility in decision making; ability to think critically in order to respond to a rapidly changing environment
Ability to assess risk, and effectively utilize staff resources throughout all sites to support patient acuity and skill level of staff members while considering the global needs of all patients
Ability to listen, engage, collaborate, negotiate, facilitate and entertain creative solutions in order to enhance patient flow organizationally and mobilize teams to achieve throughput
Maintains positive and collaborative working relationships within the interdisciplinary health care team
Demonstrated ability to be self-directed and thrive in a dynamic environment
Able to remain calm under pressure; role model composure
The Patient Flow Coordinator reports to a Supervisor as designated by the Director, Integrated Care Solutions.
OTHER SKILLS & RESPONSIBILITIES
Exceptional interpersonal skills and assessments skills with the ability to handle difficult situations in an objective consistent format; ability to work independently and effectively assess patients above average report writing and communication skills with both Field and Administrative employees; valid driver’s license and evidence of current CPR certification; solid knowledge of the principles, practices, and methods of community care and service delivery to clients as well as program development, implementation and evaluation.
Internal candidates must have a track record of achievement in dealing with clients and employees and have consistently shown above average initiative. Successful internal candidates must complete a six- month probationary period specific to the PFC role.
STANDARDS OF PERFORMANCE
The PFC must demonstrate ongoing competency in completing all duties and
responsibilities as detailed in this job description, in response to changes by the provincial regulating body, as well as agreed upon specific goals and objectives.
Performance will be reviewed on an ongoing basis with a formal review at the end of the six-month probationary period and subsequently, on at least an annual basis. Input will be sought from the employee, ICS team and in addition, will be based on ongoing client feedback and the extent to which performance meets expectations.