Front Desk Agent (Mandarin Specialist)

The Fairmont Chateau Lake Louise - Lake Louise, AB (4 months ago)

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Primary Location
: Canada-Lake Louise-The Fairmont Chateau Lake Louise
Employee Status
: Regular

Front Desk Agent (Mandarin Specialist)
A great opportunity waits at Lake Louise. We are searching for a dynamic individual who is passionate about delivering on the promise of excellence in guest service.

Hotel Overview: Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Summary of Responsibilities:
Providing courteous and efficient telephone services including accurate message taking
Being knowledgeable of information on the hotel and surrounding area
Answering guest inquiries regarding rates, special packages, and general information accurately and in a timely manner
Accurate completion of all special billing requests
Responsible for check in and out of guests
Creating reservations via telephone, central/global reservations, correspondence and in person
Responsible for a cash float
Present statements of charges to departing guests and receive payment
Performing general office duties
Ensuring the safety and well being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures
Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction
Working shifts as business levels dictate
All Front Desk Agents will be trained and expected to work in other areas of the Front Office when needed.

Previous Front Office/Guest Service experience an asset
Opera PMS and MS Office experience preferred
Knowledge of a second language is an asset
Must be a self-motivated and well organized individual
Excellent communication skills, both written and oral is a must
Professional appearance and manner
Fluent in speaking and writing in Mandarin a must

Physical Aspects of Position:
Constant standing and walking throughout shift

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Visa Requirements: Applicant must be legally eligible to work in Canada.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise!

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities – throughout the world - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Job Level
: Colleague
: Full-time
: Rotating / Shift Work
: No
Closing Date
: 11.Oct.2019, 8:59:00 PM

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