Veterinary Hospital Manager

Coast Mountain Veterinary Services - Whistler, BC (30+ days ago)

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Coast Mountain Veterinary Services is a family owned and operated business and we take the family part to heart(think team camping trips, Thanksgiving dinners together and more)

We moved into our new facility just over three years ago and we are looking for a full time Hospital Manager! The ideal candidate is a team player, motivated to learn and grow, has great interpersonal skills and most importantly is passionate about and love pets!

If you are interested in this position, please send your cover-letter and resume attention Jonathan Kirby.

Job Summary

The Hospital Manager/General Manager is a leader and an integral member of the veterinary hospital management team and responsible for providing a smooth and profitable operation by driving revenue and managing costs while fostering a hospital culture based on high quality patient care and exceptional customer service.

Responsibilities

Personnel:

Plans for optimal staffing to assure maximum productivity and service.

Directly recruits, interviews and hires support staff personnel.

Supervises support staff personnel and acts as the direct authority regarding disciplinary procedures, discharging and all the legal responsibilities of employment.

Schedules personnel and is responsible for support staff personnel employment benefits

Assures that personnel are properly trained for the position.

Maintains a thorough set of employment policies and employee manual.

Mediates all personnel problems, maintains employee motivation and structures continuing education for support staff personnel.

Patient/Client Production:

The veterinary hospital manager is responsible for seeing that success is achieved with each client interaction with the veterinary hospital staff.

The hospital manager will use the tools of education, motivation, structuring, scheduling, coordinating, evaluation and analysis to achieve optimal client satisfaction from the veterinary hospital services and staff.

Developing and accomplishing a hospital marketing program.

Oversees the building and equipment maintenance and housekeeping standards.

Accounting:

Reviews and/or prepares all accounts receivables to confirm that each is handled correctly and timely.

Periodically reviews fee schedule for services, products and increases or changes as necessary. Establishes hospital budgets and projections for growth.

Reviews and/or purchases supplies and equipment assuring that a periodic check is made for optimal pricing.

Qualifications:
-Bachelor’s degree in business or related degree is preferred.

Knowledge and/or experience in the following areas:
-Multi-functional operations including budget and labor management.
-Manage time and tasks appropriately and remain flexible with assigned duties.
-Supervisory and leadership experience.
-Reporting and data analysis.
-Problem solving and resolution management skills.
-Oral and written communication skills.
-Interpersonal skills with staff and clients, and works well in a team environment.
-Customer service strategies and effective marketing techniques.
-HR policies and protocol development.
-Staff management including: coaching, developing, and motivating staff
-Conduct performance appraisals.
-Delegate responsibility and achieve results with hospital team members.

-Make decisions confidently and effectively.
-Model a professional and courteous manner with staff and clients.

Job Type: Full-time

Benefits:

  • Extended health care
  • Dental care

Job Types: Full-time, Permanent

Salary: $40,000.00 to $50,000.00 /year

Experience:

  • Financial Management: 1 year (Preferred)

Location:

  • Whistler, BC (Preferred)