Strategic Account Manager

PagerDuty - Toronto, ON (4 months ago)

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Together we’re building a company that will endure and products people will love for generations to come. PagerDuty is the Digital Operations Management Platform for Real Time Work. Elevating Real Time Work to the outcomes that matter most. We advise and enable our customers to realize the full potential of becoming a mature digital business by assisting them in progressing through our operational maturity framework. Our framework, based on industry best practices and benchmarks, enables our customers to evolve from reactive to proactive to ultimately preventive in the resolution of incidents.

We believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself - serve as the foundation of our collaborative and dynamic culture.

We’re first in the hearts of our customers because our products and people are second to none. #ChampionTheCustomer - at PagerDuty. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.

Solve for what’s next—at PagerDuty.

About You

We are looking for an enterprise software sales professional who will identify and bring to closure PagerDuty product and service opportunities. You are expected to generate net new business and ensure some of our largest and most strategic accounts in North America are successful. In the Spirit of PagerDuty’s “Champion the Customer” value, you are responsible for providing the best possible sales experience for our customers by identifying pain in a customers environment, translating that pain into a business-oriented point of view and articulating the impact of removing that pain. This individual will be accountable for the overall health and sales performance of the territory of defined accounts. You will bring with you meaningful software industry experience in any of the following: multi-product modern SaaS platforms, enterprise or infrastructure management, application development and management, security, and/or analytics.

You will be interacting, influencing, and developing relationships with individual contributors, mid-level management and the C-suite, to drive their digital transformation strategy with market-leading enterprise customers.
Your Day
Lead a cross-functional account team in the development and execution of detailed account plans/strategies to grow existing relationships AND secure new logo customers (e.g. Marketing, Solution Consulting, Customer Success, Business Value, ISRs, BDRs and partner teams)
Maintain hyper focus on identifying pain in a customer’s environment and develop a business-orient point of view that compels them to act to solve for it
Generate revenue by selling, managing, and developing existing client relationships
Continuously “connect the dots” within your account base to develop broad relationships and engagement across targeted teams and leadership
Ability to drive an “AND” business, which mates our frictionless, transactional sales model with a strategic, large deal selling motion, where each is applicable
Prioritize opportunities and coordinate your internal team to provide the best customer experience and ensure 100% satisfaction
Meet and exceed monthly, quarterly, and annual quota
Use our sales methodology and processes optimally for all lead management and sales forecasting
Foster and accelerate strong eco-system partner relationships to expand market coverage, awareness and penetration within your territory
Dedication to conducting pipeline generation and account research

Required Skills/Qualifications:
Embrace our #takethelead and #runtogether values by continuously learning from feedback and experiences to be better and make your team better.
6+ years experience in field sales
Maniacal focus on enabling Customer Success
Experience leading a consultative sales approach in a multi-product, complex software environment
Creativity, intellectual curiosity, business acumen, technical competence, grit
Ability to qualify, execute, and close business opportunities under minimum guidance
Positive can-do attitude with demonstrated track record in building, managing, and delivering, high performing sales results.
Strong presentation, verbal and written communication skills

Desired Skills and Experiences:
Experience selling to Fortune 500 enterprise companies
Advanced knowledge around DevOps
Strong technical acumen, knowledge of engineering culture, and the ability to relate to the customer
BS/BA Degree or higher or proven relevant work exp preferred

PagerDuty offers:
Competitive salaries and company equity
Comprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family, cell phone allowance and more!
RSP with 1% employer match
Generous parental leave
Paid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to 12 paid stat holidays and ample sick leave
Paid employee Volunteer Time - 20 hours per year
Bi-annual company wide hack weeks
Catered lunch daily and plenty of snacks and drinks
Convenient, central Toronto office location, easily accessible by public transportation

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.

PagerDuty uses the E-Verify employment verification program.

To all recruitment agencies: PagerDuty does not accept agency resumes. Please do not forward resumes to our jobs alias, PagerDuty employees or any other company location. PagerDuty is not responsible for any fees related to unsolicited resumes.