Your day to day:
As Room Division Manager you will be responsible for Health & Safety, Front Office and Housekeeping operations. You will be developing and implementing strategies to ensure the smooth running of the mentioned departments by controlling expenses and thus increasing revenue along with tactical plans implementation, resulting in high OSAT scores (88% or above).
To act as a representative of the Management when dealing with guest complaints or if an Ambassador of the hotel is facing difficulties that she/he cannot solve on her/ his own.
Adopt a hands-on approach to maintain quality and lead the team in all areas of operations to ensure enhanced levels of guest happiness
Handle every part of the hotel through close involvement in all operations, multiskilling the team to ensure an efficient and effective business
Build a fun atmosphere and ensure a highly personalised and locally inspired guest experience
Lead and encourage the team by understanding their individual needs and working with them in an approachable way
Work closely and effectively with the General Manager to drive strategic projects, revenue and financial goals
Flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
Effectively manage costs, expenses, and wastage whilst maintaining operational service levels to improve profitability in line with flow-through targets
Perform duties of the General Manager in the absence of the incumbent and perform other duties as required
To assist the Front Office Supervisor in any project or task required for the hotel and to ensure optimum efficiency by the front office team for the OSAT scores.
Works with the Executive Housekeeper on any guest complaints, routine cleaning programs including spring cleans; trainings and regular “refresher” courses are conducted and attended as scheduled.
Assist the General Manager with managing health and safety, fire safety and security, standards
Assist with Marketing initiatives and give suggestions for improvement
Maintain inter-departmental relationships to ensure seamless customer service
100% Appraisal completion
Performance manage colleagues and guide them to perform well and excel in their job roles.
Communicate to all HOD’s any sensitive information related to the business or security concerns
To ensure Section Heads are monitoring and following through to achieve their departmental KPI’s.
To develop and implement programs / projects to further improve and enhance levels of service and guest care within all departments.
To ensure all action plans based on quality audits by IHG are formulated and followed up on by the Section Heads.
To make regular room and public area inspections, follow up on the Out of Order and Out of service rooms, be aware of all VIPs visiting or staying in the hotel and personally inspect VIP rooms as well supervises the Pest Control service as per established areas and schedules.
Job Type: Full-time