Field Service Technician (MFP’s, Printers & Copiers)

Columbia Business Systems - Surrey, BC (5 months ago)

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Highly regarded for our premium level of after-sales service support, and our commitment to Total Customer Satisfaction, Columbia Business Systems is looking for dynamic individuals with the skill set and attributes to meet the following responsibilities:
Provide timely Customer service through professional skill & courtesy
Install, service & maintain Columbia Business Systems multi-functional products at the Customer’s premises within our specified guidelines and quality assurances while upholding our commitment to Total Customer Satisfaction
Diagnose/troubleshoot with precision & repair or replace equipment components as necessary
Meet & exceed all required company Standards, including First-Time Call Completions, and asset management of tools, parts inventory, and other company property
Maintain vendor certifications
Desired Skills & Experience

As an Authorized Service Provider of networked output solutions for Canon, Konica Minolta, Kyocera, and Hewlett-Packard, prior experience and accreditation for any of these multifunctional (MFP) printer product lines is a definite & preferred asset, but candidates with the capacity and willingness to learn is equally important as is the years of industry experience.

Additional key qualifications required for this role:
A team player who is comfortable keeping up with the daily delivery demands, able to tend to the technical requirement of servicing their multifunctional (MFP) copiers
Communicate effectively with Customers and fellow employees
A good understanding of PC & Mac Environments and experience in configuring Network Devices
Well organized, self-motivated individual, requiring little supervision
Mechanically inclined, with proficient technical skills & aptitude
Graduate of a post-secondary technical program
A valid driver’s license and reliable vehicle is required
This is a full-time position and compensated with a package that consists of a salary, complete medical benefits, and comprehensive car allowance.

If you are interested in joining our Service team at Columbia Business Systems, please respond with Attention: Neil Ramsay, and include your cover letter, resume, and any additional information that may be useful.