Nursing Clinical Care Coordinator

Government of the Northwest Territories - Norman Wells, NT (11 months ago)

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Department Information

The Northwest Territorial Health and Social Services Authority (NTHSSA) works under the direction of the Minister of Health and Social Services, in partnership with the Deputy Minister, Health and Social Services and the Health and Social Services regions, to support the health and wellbeing of people across the Northwest Territories through planning, development, deliver, evaluation and reporting on program and service delivery.

NTHSSA is committed to the development and provision of quality services in such a way as to make the best use of public resources, ensure the sustainability of the system, focus on client safety and best practices and promote positive health and social outcomes. NTHSSA strives to continually improve the health and social service system to ensure best health, best care, and a better future for the people of the NWT.

Our mission is to work with people to optimize wellbeing through the provision of collaborative and culturally appropriate health and social services.

Job Information

This facility is an 18 bed Territorial Long Term Care Facility with a Respite Care bed and a Palliative Care bed as well as access to 2 Transitional Care beds located within two Long Term Care Houses. The facility is a home for residents admitted through the Territorial Admissions Committee Procedure. This includes residents who are Long Term Convalescent, Geriatric Elders, Dementia Care clients, Persons' with Disabilities and Persons' requiring respite and end-of-life care.

Decisions, actions and recommendations have a direct impact on service delivery and the quality of patient care. The incumbent in this position provides support and direction to a multidisciplinary team, including seven LPNs, 12 Resident Care Aides, 3 Resident Care Aide relief, a Day Program Coordinator and a Rehabilitation/ Activity Aide. The NCCC has a total of 20 direct reports; 7 License Practical Nurses , 15 resident care aides and one Rehabilitation/ Activity Aide.

The incumbent will be responsible for resident care case management, care planning, acting as a resident advocate, as well as a communication link for residents, their families and other health professionals. Our philosophy encompasses a holistic approach to assessing, planning, implementing and evaluating resident care needs and care quality in this culturally supportive environment. Supervising staff, you will oversee care provided to residents and ensure that employees are practicing within their job descriptions and scope of practice.


  • Understanding how community and culture impacts the delivery of health and social care.
  • Awareness of the diverse cultures of the Sahtu and in the NWT.
  • Ability to provide leadership by managing, supervising, coaching staff.
  • Training and education leadership skills an asset.
  • Knowledge of job roles, functions and responsibilities of supervised staff to motivate and create a caring team.
  • Knowledge and the ability to practice using the nursing process of assessment, planning, implementation and evaluation in resident care, and current nursing practice to ensure that the patients' physical, emotional, psychosocial, spiritual, cultural and educational needs are met.
  • Specialized knowledge for Long Term Care service delivery, including gerontology, mental health trends, case management, leading care conferences, and organizational behaviour skills.
  • Outreach communication with other professionals when necessary.
  • Knowledge of Labour Relations, Infection Control, Health Information legislation and Occupational Health and Safety.
  • Excellent Communication skills both written and verbal.
  • Computer skills are essential.
  • An understanding of and an ability to perform basic laboratory functions such as but not limited to: Hemoglobin (HGB), various swab specimens, the preparation of specimens for culture and sensitivity.
  • Knowledge of education principles related to adult learners in order to develop and deliver subject specific training and development.
  • Knowledge of and ability to operate word processing applications (i.e. Microsoft Word) in order to complete training materials and presentations, electronic mail, to send and receive mail and the internet in order to conduct on-line research and other programs such as SharePoint, Interoperable Electronic Health Record (iEHR), Electronic Medical Records (EMR), ePublic Health, Diagnostic Imaging, Picture Archiving and Communication System (DI/PACS), PeopleSoft, eRecruit, etc.
  • An ability to educate patients and their families (where applicable) on appropriate self care methods and techniques.
  • Knowledge of and an ability to network resources within and outside the Northwest Territories Health and Social Services Authority (i.e. Social Services, Public Health, medevac teams, etc.) in order to ensure support of patients and their families.
  • . An ability to effectively supervise and support staff.
  • The incumbent must be aware of the importance of confidentiality and be able to keep personal and medical information private and confidential at all times.
  • Incumbent exhibits flexibility (adaptation techniques); ability to adapt behavior to fit a situation or personal interaction, flexibility and adaptation to change, and ability to decide the most appropriate course of action based on the situation.
  • Valuing diversity (monitors and modifies own behaviour); ability to monitor and evaluate own beliefs and behaviours with regard to prejudice and personal bias, and practice new behaviours as appropriate or formally through performance appraisal and RNANT/NU requirements.
  • Takes initiative (acts three - twelve months in advance); ability to anticipate and prepare for a specific opportunity or problem that is not always obvious and takes action to create an opportunity or avoid future crisis (usually three - twelve months in advance).
  • Conceptual thinking (views patterns); ability to see patterns, trends, or missing pieces when looking at information; and notices when a current situation shows some similarity to a past situation and identifies the similarities and communicates with Regional Manager.
  • Listening, understanding and responding (listens responsively); ability to demonstrate objective and active listening. This includes an ability to behave in a helpful and responsive manner and an ability to seek out the facts and pertinent information before drawing conclusions.
  • Client service orientation (takes personal responsibility); ability to take personal responsibility for correcting client service problems, corrects problems promptly and does not act defensively.
  • Presentation skills (presents in an impactful way); ability to deliver clear, concise and impactful presentations using a content and style adapted to suit, and likely to influence, the intended audience.
  • Team leadership (uses authority fairly); ability to use formal authority and power in a fair and equitable manner and make a personal effort to treat all group members (employees) fairly; shows transparency and accountability.
  • Expertise (volunteers extra help); ability to go beyond just answering a question, to add extra knowledge, greater understanding, or to help influence an internal or external client.
Typically, the above qualifications would be attained by:
The successful completion of a Nursing Degree. At least three years of recent nursing experience in a Long Term Care Facility setting. One year of supervisory experience. Certification in Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED). Geriatric Certification would be an asset. The incumbent must have current registration with RNANT/ NU.

GNWT Inquiries

Inquiries Only:
Sahtu HR Client Service Centre
Department of Finance
Government of the Northwest Territories
#2 McKenzie Drive
Box 360
Ph. (867) 587-7150