Auto Telephone Adjuster, Claims GTA (October 2019)

Intact - Mississauga, ON (30+ days ago)

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Are you seeking to make a real difference in people’s lives and want to hone in your customer service skills along with settling moderately complex claims? As an Auto Telephone Adjuster, you will be responsible for the investigation and settlement of routine and moderately complex automobile physical damage claims, while providing quality service and ensure prompt and equitable settlement of claims in line with corporate policies and standards. You will be part of a highly collaborative Claims Unit, and play an instrumental role in growing the Claims Lines of business using your expertise and unparalleled customer service.

Work Location: Mississauga or Toronto

Your Work:
Analyze the information gathered, determine liability, review assessment of the damages
Check details of the insured's policy to determine coverage Interview the insured and/or witnesses to collect their statements of events
Provide quality service to external or internal customers
Answer queries relating to investigations and the claims process
Ensure timely follow up with customers on the status of their claim
Exceptional career development provided, including formal classroom style teaching, on the job coaching, mentoring, and self-study. We pay for approved courses to help with your career development! In addition, you will also receive:

Competitive compensation;
Performance bonus;
Annual $350 physical fitness incentive;
Medical, dental and vision care insurance;
Discount on car and home insurance;
Employee stock option plan;
A team-based work environment and the opportunity to work for a market leader.

Your Skills

Completion of High School diploma is required
University degree or College diploma is preferred
Bilingualism (French/English) is a definite asset
Previous Claims adjusting experience preferred
High level of performance in the handling of new claim calls and inquiry calls in the Customer Service Centre
Strong ability to multitask and work in a fast paced environment
Excellent problem solving and critical thinking skills
Client driven with excellent communication skills
Ongoing commitment to self-development
Eager to take responsibility for your and our success
Willing to pursue your Chartered Insurance Professional (CIP) designation

Closing Statement

We are an Equal Opportunity Employer

At Intact, our values guide everything that we do. We celebrate our differences and appreciate our similarities. That’s why we are committed to building an inclusive and inspiring environment for all employees.

If you need a specific accommodation during the recruitment process, please let us know and we will be happy to provide.

Background Checks

Before receiving a job offer, you may be asked to consent to a background check if it’s a requirement for the role. This may include: verifying work references, validating education and credentials, employment verification, identity checks, reviewing credit reports, as well as criminal and driving record checks.

Internal Candidates

For internal candidates, you can apply for a posted position if you have been in your current position for at least 12 months and are performing at a satisfactory level. Please note we may have identified other internal candidates through our Employee Development Program, and that the selection process may also be opened to external applicants.

This posting closes on September 1, 2019 at 11:59pm.

Eligibility to work in Canada

It’s important that you are legally eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time.