The Travel Industry Council of Ontario (TICO) is an organization mandated by the Ontario government to administer the Ontario Travel Industry Act, 2002and Ontario Regulation 26/05 which governs all of the approximately 2,400 travel retailers and travel wholesalers registered in Ontario. In addition, TICO administers an industry-financed Travel Compensation Fund.
This full-time position offers a unique opportunity for an individual to join an organization of approximately 29 individuals where quality work/life values are embraced while, at the same time, enjoying a challenging, satisfying and rewarding professional experience. As the Regulator of a dynamic travel industry, TICO has a committed and enthusiastic workforce who work hard and are passionate about TICO’s consumer protection mandate. Our employees enjoy a competitive benefits programs and an environment where personal growth is encouraged and achievable through a commitment to quality, service excellence, and professional development while contributing to the achievement of TICO’s long-term strategic priorities. Further opportunity exists to assume broader responsibility based upon candidate experience, performance, and personal drive.
The DBA is responsible for the overall design, development, implementation, and support of TICO’s Databases. The Database Administrator (DBA) will ensure that TICO's registrant database (iMIS) performs at the highest level possible and successfully integrates with Standard and Enforcement Database, an in-house grown SQL database that is built to compensate for missing functionalities from iMIS. The DBA will ensure integration with external applications including the TICO’s website and online directory. Candidates should be able to demonstrate the knowledge to diagnose system problems and implement fixes; add new functionality to enhance capabilities; document workflow clearly and accurately; and generate automatic and one-off reports. Other responsibilities include documenting current system workflow and developing productive and efficient working relationships with external providers as necessary. This role will also work closely with the department leads to gather requirements for functionality and reporting.
Communication* - demonstrated strength, both orally and written, when interacting with stakeholders optimizing various communication mediums for expressing key messages; seen as a credible, influential communicator interacting with all audiences in an open, empathetic and respectful manner;
Innovation - a creative and strategic mindset with the ability to identify and understand underlying challenges & opportunities and transition into a practical path for development and implementation; a change leader who can embrace and influence positive change within an organization;
Teamwork - a consummate team player who consistently demonstrates the value of teamwork by contributing to a positive work environment through considerate, tactful and ethical interactions consistent with the values of the organization;
Functional Expertise - demonstrated experience and expertise as an effective Business Analyst (BA) gathering database user requirements/needs and DBA; seen as a subject matter expert for all modes of Information Technology.
Duties and responsibilities
While the physical demands of the role are not unusual for an office environment, the employee must be able to demonstrate and/or accept the following:
Direct reports / Key Relationships
The role will report to the Director, Information Technology. While there are no direct reports, this role will have significant interaction, and therefore influence, on various internal and external stakeholders.
The role requires significant interaction with all staff but will work particularly closely with the external Service Providers who have overall responsibility for TICO’s IT infrastructure support and maintenance.
Job Type: Full-time
Salary: $60,000.00 to $70,000.00 /year