Scheduler - Rehab and Medical Evaluations

CBI Health Group - Toronto, ON (30+ days ago)

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CanAssess IME Scheduler

Reporting to the CanAssess Manager, you will use your stellar verbal and written communication skills to coordinate medical examinations for clients with the appropriate medical assessors and clinics.

PRIMARY DUTIES:
As a CanAssess IME Scheduler, you will:
Schedule medical examinations for clients with appropriate medical assessors and clinics;
Distribute appropriate correspondence to customers (insurance adjusters, clients, employers, etc.);
Prepare medical package that will be distributed to corresponding assessor/clinic;
Maintain communication with parties as needed to inform and update on status;
Document all communication between parties and ensuring accuracy, consistency and comprehension;
Address queries from internal and external stakeholders regarding CanAssess services;
Respond to requests from lawyers, insurance adjusters and employers for medical legal reports and correspondences;
Provide a detailed account of workload on a monthly basis to CanAssess manager;
Supervise and train support staff under the direction of the CanAssess manager, when required;
Provide information as required to regional and corporate groups;
Provide back up and support to other CanAssess positions when required;
Other duties and responsibilities as assigned.

REQUIREMENTS

To take on the role of CanAssess IME Scheduler, you must:
Have strong organizational, multi-tasking and problem solving skills;
Have customer service experience, ideally in the service sector;
Have excellent telephone manner;
Be knowledgeable of the rehabilitation and independent medical sector;
Be Computer literate (Windows, Microsoft office);
Be able to communicate well internally and externally;

About CBI Health Group:
For over 40 years, CBI has been working every day to improve the health and enrich the lives of Canadians.

As Canada’s largest provider of community healthcare services, CBI is made up of over 13,000 personal caregivers, physiotherapists, occupational therapists, registered massage therapists, kinesiologists, chiropractors, speech-language pathologists, psychologists, physicians, nurses, dietitians, behavioural therapists, administrators, and professionals.

CBI is set apart by the unique ability to work as an integrated network to foster ongoing learning, enhance best practices, improve access to care for all Canadians and achieve the best outcomes possible for our clients. With a talented, interdisciplinary team of caregivers and professionals, CBI provides the right services, in the right place, at the right time.

To learn more about CBI, please visit www.cbi.ca. Check out CBI on Facebook at facebook.com/cbihealthgroup and on Twitter at twitter.com/cbihealthgroup