Hostel Support Part-Time Weekend Worker

Fred Victor - Toronto, ON (26 days ago)

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Job Title: Hostel Support Part-Time Weekend Worker
Position Type: Bargaining Unit, Permanent, Part Time
Number of Positions: 2
Rate: $22.51
Hours: Saturdays and Sundays, 8:00 am – 4:00 pm, 11:30pm – 7:30am, total of up

to 18.5 hours per week per position
Supervisor: Manager, Transition to Housing
Posting Date: August 22, 2019
Application Deadline: September 5, 2019
Locations: Fred Victor-Transitional to Housing at 386-388 Dundas Street E

Fred Victor is a not-for-profit, multi-service community-based organization that has assisted people
living on low incomes in Toronto for over 120 years. We work in partnership with women and men from
diverse backgrounds who face poverty, homelessness, mental health issues, addictions, and/or social
isolation to address their needs and hopes and advocate for a more equitable society. Please see our
website at

Fred Victor works with a highly diverse population of people and upholds the values of respect, choice
and inclusion.

The FV Transition to Housing Program for women and transgender community is funded by the City of
Toronto, Shelter Support and Housing Administration (SSHA). The program accommodates 37
individuals, 18+, homeless and new to the shelter system, mobile and independent and motivated to
move on to permanent housing with the support from FV T2H staff. This program welcomes pets.
Anyone interested in the program will be referred by a Case Manager. The goal of the program is to
assist clients with securing permanent housing.

We are looking to fill 2 Part-time positions for a Hostel Support Part-time Weekend Worker who will
report to the Program Manager. The position provides primary support to the clients residing at the
Transition to Housing site using a client-centred, anti-oppression, harm reduction approach. Duties
include supporting residents, shelter maintenance and cleaning, facilitating programming,
administrative duties, crisis intervention and conflict resolution.

  • Administrative tasks such as answering the phone, processing client intakes and discharges, and
tracking statistical information

  • Record client notes, intake forms, and discharge plans in accordance with Toronto Shelter
Standards and Fred Victor Centre’s policies and procedures.

  • Support the residents with daily needs
  • Perform room checks and building rounds
  • Complete statistical reports as assigned by the Program Manager
  • Follow up in a timely manner with clients and other team members
  • Clearly communicate with clients and other team members
  • Work with clients who identify as female, transgender with challenges, incl. mental health,
physical/medical, cognitive impairments, addiction

  • Provide physical care & home management service
  • Provide appropriate referrals, information and advocacy to other support services to assist
clients to meet the goals outlined in their case plans

  • Use emergency building systems and follow fire procedures
  • Liaise and support external agency staff while they are onsite delivering support services to

  • Communicate and demonstrate appropriate professional boundaries with clients, staff, and
community partners and abide by all the Fred Victor Centre’s policies and procedures e.g. Anti-
Harassment and Discrimination and the Staff Code of Conduct

  • Crisis intervention and conflict resolution skills
  • Develop and implement appropriate programming activities
  • Work in accordance to the Ontario Occupational Health and Safety Act
  • Other duties as assigned by the Program Manager
  • A minimum of 1-2 years' experience within the homeless and or residential services sector, with
an emphasis on providing support through a recovery and strength based approach

  • Experience working with clients who experience challenges with mental health, physical/medical,
cognitive impairments, social isolation and substance use

  • Experience working from a client centered approach with homeless population including those
who come from racially and ethnically diverse backgrounds, experience barriers to services due
to physical and mental health, substance use, social isolation, abuse, sexual orientation, history
in the criminal justice system, recent immigration, or who are transgender

  • Possess strong skills in crisis intervention, and conflict resolution and be able to have sound
problem solving and decision making skills under pressure and be able to create and implement
creative solutions

  • Knowledge and awareness of the housing first approach
  • Extensive knowledge of community based resources for low income people
  • Ability to network with external agency staff to meet client needs
  • Ability to work productively within a team setting and also independently
  • Ability to work with limited direct day-to-day supervision
  • Well-developed interpersonal skills that will produce effective and productive relationships with
the residents, the T2H staff team, community, external agencies and staff of Fred Victor Centre

  • Strong organizational and administrative skills
  • Highly developed written and oral communication skills
  • Strong understanding of the factors that contribute to homelessness and poverty
  • Knowledge of after hour services in the GTA
  • Literacy in Word, Excel, Outlook, Windows, SMIS
  • Training in Shelter Standards, First Aid, CPR, CPI, Customer Service, Harm Reduction, Trauma
Informed Service an asset.

Employee works in office and resident areas of the Transitional Housing building with possible travel
outside to external meetings and accompaniments. The shelter is a 24-hour facility. All applicants must
be willing to work with frail, cognitively impaired older adults and seniors with complex challenges, incl.
mental health, physical/medical, cognitive impairments and severe social isolation. Shelter employees may
be exposed to potentially threatening situations. It is an emotionally challenging position and at times a
physically demanding job.

Please submit a résumé and cover letter detailing how you meet the job requirements
By September 5, 2019, 5 :00 pm

To: Rita Asare, Manager

Applicants should quote “Hostel Part-time Weekend Worker” in the subject line

No phone calls, faxes, or mailed resumes please.

We strive to foster a workplace that reflects the diversity of the community we serve and welcome
applications from all qualified candidates; however, only those selected for an interview will be

Fred Victor is also committed to developing an inclusive, barrier-free selection process and work

environment. If contacted, please advise the hiring manager if you require any accommodation

measures to ensure you will be interviewed in a fair and equitable manner. Information received relating

to accommodation requests will be treated with confidentiality.