Conference Services Coordinator

The Fairmont Chateau Whistler - Whistler, BC (30+ days ago)

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Primary Location
: Canada-Whistler-The Fairmont Chateau Whistler
Employee Status
: Regular

Conference Services Coordinator

At Fairmont Hotels & Resorts, an exceptional conference begins well before the guests arrive. Our Conference Services Coordinator plays an integral part in all group functions and is an important support to our Conference Services Managers.

Hotel Overview: Nestled at the base of Blackcomb Mountain, The Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia - Host Mountain Resort of the 2010 Winter Olympics. Located in the spectacular Coastal Mountain Range, Whistler is Canada’s premier, year-round outdoor adventure destination - just two hours north of downtown Vancouver. Offering ski-in, ski-out convenience and on-site championship golf course, The Fairmont Chateau Whistler is Whistler’s largest conference resort hotel with 529 guestrooms and suites, exceptional dining in five unique outlets and full resort amenities including a slopeside Health Club. Since opening its doors in 1989, this landmark destination has welcomed guests and colleagues to an unforgettable mountain adventure – start yours today!

Summary of Responsibilities:
Reporting to the Director, Conference Services, responsibilities and essential job functions include but are not limited to the following:

Consistently offers professional, engaging and friendly service
Effectively responding to general inquiries on the telephone and in person, and directing them appropriately
Work closely with Conference Services Managers to ensure that a comprehensive knowledge of client files exists in order to respond to client needs in the absence of the manager
Provide key departments with information on upcoming events on a daily basis
Conduct site inspections: rooms, conference space and F&B outlets as requested
Liase closely with Front Office, Reservations, and Housekeeping in order to ensure that pertinent guest’ arrival details are communicated
Overseeing clients while in-house, ensuring their events go as they expect and anticipating their needs
Run weekly Sales & Catering reports and ensure the system is current and up to date; upkeep of Sales & Catering menus, resources, pricing and function diary
Organize all in-house functions
Responsible for preparing and distributing the Function Sheets on a daily/weekly basis. This includes the prompt distribution of last minute changes to affected departments
Administrative duties such as prepare vouchers for F&B outlets, printing daily signage, prepare weekly minutes, prepare VIP Amenity Forms, copying and delivery of deposit checks to the Accounting DepartmentTimely execution of correspondence: confirmation letters, intro letters, resumes, thank you letters, proposals, contracts, event orders and billing

Previous experience as a Conference Services Coordinator, or in a Food & Beverage capacity, is an asset
Hospitality diploma or degree is an asset
Working knowledge of Sales & Catering, MS Office, Property Manager
Proven ability to plan and organize events effectively, with an acute sense on detail
Ability to manage several tasks simultaneously using strong time management and prioritization skills
Ability to make high quality guest decisions and to perform under pressure
Professional appearance and demeanor
Excellent communication and interpersonal skills, both written and verbal
Must be able to work independently and maintain a positive attitude within a very busy environment
Professional telephone manner and a minimum typing speed of 50 wpm are required

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!


At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Job Level
: Colleague
: Full-time
: Day Job
: No
Closing Date
: 28.Jan.2020, 8:59:00 PM

Job Number: