Director, Process Engineering

CIBC - Toronto, ON (30+ days ago)

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We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions so you feel empowered at work. Our team members have what they need to make a meaningful impact and feel truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

Job Description

What You’ll Be Doing

The Process Engineering team identifies and executes process improvements that increase profitability and enhance the customer and employee experience with CIBC.

We work on a wide variety of projects that are both strategic and tactical in nature. We reengineer key customer "moment of truth" processes to increase quality and value, as defined by our customers. Our Team is the Center of Excellence for Lean / Six Sigma methodology within CIBC, and we provide training for new employees and business partners to achieve their Yellow, Green or Black Belt certifications.

Examples of typical projects within the scope of the process engineering area would be:

Design and build of a workflow tool that connects the front line branches and the back office operations.
Implementation and support of the launch of 3rd party technologies that eliminates the use of paper from the branch network.
Leverage structured research to identify and target process improvements aimed at maximizing client experience in the sales processes.

Reporting to the Senior Director, Process Engineering, you will be responsible for leading assigned projects, and ensuring that all new / changed systems installed are effective, easy to learn and use and installed in a manner that best accommodates the client. You will provide technical process engineering leadership, project leadership and mentoring. You will be required to train process engineers and associates in process engineering philosophy and methodologies. You will with business unit leadership in the development and execution of process engineering projects.

How You’ll Succeed

Problem Solving Expertise - Plan, support and provide training and coaching in Process Engineering and other improvement methodologies to executives, process owners, process engineers, associates and others. Teach process engineers and associates in all or in specific aspects of process engineering and other improvement methodologies.

Leadership - Identify and work to remove barriers that slow or prevent the successful attainment of process / productivity improvement and administrative efficiency that will lead to cost reduction and competitive advantage. Provide active and aggressive leadership in problem solving efforts on key projects to improve customer satisfaction and cycle time and to reduce costs.

Deliver Results - Drive process-engineering effort across the company to meet annual productivity targets while fostering a process engineering culture change. Act as a proactive strategic resource to business by identifying, planning and implementing process engineering and other improvement strategies and projects with senior leadership. Drive and track projects to successful completion. Provide management with project status updates, feedback and appropriate reporting on key, process-focused objectives.

Who You Are

Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
You are a bold and authentic leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.
You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You can demonstrate experience in Lean Six Sigma. It's an asset if LSS Black Belt.

What CIBC Offers

At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:

Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
Connect : Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning , and comprehensive product training
Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan

What You Need to Know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

Job Location

Toronto-CC East 8th Floor

Employment Type


Weekly Hours