General Manager

Limited Service Hotel - Calgary, AB (30+ days ago)

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We are looking for a General Manager to oversee the operations of our NW Limited Service Hotel located in Calgary. The selected candidate will provide day-to-day leadership and direction for guest relations, front desk, housekeeping, maintenance and
staff development, to deliver a positive experience and exceptional customer service to our guests.

Essential Duties And Responsibilities

· Provides exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving Brand and team goals.

· Remains highly visible and be readily available for guests at all times.

· Maintains and improves property standards and service to ensure guest satisfaction

and the right public image.

· Answers guests' complaints and resolves problems to maintain Guest Satisfaction.

· Develops and implements quality assurance (QA) standards and programs for the hotel and its departments, maintain their productivity standards and compliance to the brand

· Ensures the implementation of and adherence to all policies and procedures.

· Inspects property or a regular basis and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.

· Helps to direct the operation of the property to ensure the highest possible profitability

· Monitor rates on a daily basis, to achieve best possible Revenue and Occupancy

· Assists in the development and implementation of Sales and Marketing Programs and Quarterly Sales Strategy Reports, solicits new and repeat business for the hotel

· Contributes and supports the strategies to reach the short and long-term financial and operational goals for the property to ensure the highest profitability and guest satisfaction, assists in the development of annual budgets

· Ensures that all policies, procedures, federal, provincial and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.

· Ensures that the property and its inventories are always in the best of conditions.

· Monitors cost controls on a regular basis through ordering, purchasing and budget control

· Achieves budgeted revenue and profit goals, balancing cost with guest satisfaction.

· Assists on a timely basis to the preparation of operational results/reports to corporate office/owners.

· Supervises all hotel hiring practices, ensuring all practices comply with company and legal requirements. Ensures staff received proper training for each position

· Selects, trains, and directs department supervisors and other associates as necessary, keeping them well-versed in hotel policies and procedures.

· Delegates various tasks to other appropriate Team Members to ensure the smooth

operation of the property.

· Monitors performance, develops and guides associates in hospitality career path.

· Responsible for ensuring the proper confidentiality and maintenance of Human Resources files, i.e., personnel files, medical files, investigative files, etc.

· Promotes teamwork and high morale with associates.

· Performs other duties as required.

Education and/or Experience :

· Franchised hotel experience preferred.

· Hotel Management or General Business degree preferred.

· Three to Five Years Hotel management experience preferred.

· Equivalent combination of education and experience.

Knowledge, Skills and Abilities:

· Ability to communicate in a courteous, tactful and patient manner.

· Communication: Excellent verbal, written and presentation skills.

· Customer Service: Managing and responding quickly to customers’ needs

· Problem Solving: Identifies and resolves problems in a timely manner

· Ability to work in a fast-paced, high-energy and demanding work environment.

· Strong human resources management and leadership skills.

· Financial management and math skills: Revenue generation, P&L, and other reports

· Quality Management: Looks for ways to improve and promote quality;

· Demonstrates accuracy and thoroughness.

· Teamwork: Ability to work as a team player with all levels of hotel staff.

· Dependability: Dedicated, hard-working, self-motivating to work with little guidance.

· Effective negotiation and strategic thinking skills.

· Business Management: initiative, judgement and innovation skills

· Proficient in Microsoft Office Suite, experience with accounting systems preferred

Physical Demands and Work Environment

· The hotel operates 7 days a week, 24-hours a day. Ability to work flexible schedule

including weekends and holidays.

· Comply with the hotel professional attitude and appearance standards.

· Current and valid driver’s license

Salary and Benefits negotiable and based upon Experience.

Job Type: Full-time


  • Franchise Hotel: 3 years (Required)
  • Management: 5 years (Required)
  • General Management: 1 year (Preferred)


  • English (Required)