Facility Services Technician

Atlas Copco Canada inc - Calgary, AB (25 days ago)

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We are currently looking for a dynamic problem solver to play an important role in helping our medical gas customers overcome technical issues onsite at healthcare facilities in Canada.

Mission:
Reporting to the Field Service Supervisor, this role is responsible for performing Preventative Maintenance and Emergency Servicing on various Medical Supply Systems and their control panels at Class 1’s hospital, medical facilities, and other customer locations. This position places a strong focus on knowledge and technical skills for troubleshooting and repair of mechanical and electrical equipment. This role must also be able to propose and carry out corrective action needed for repair within safety guidelines for equipment maintenance and repair in medical environments.

Job description:
Servicing of Medical Gas Supply Equipment & Systems (including SIHI liquid ring systems)
Investigate cause of Medical Gas Supply systems and equipment malfunctions, during call out service visits.
Support the ordering of the correct parts for follow up service
Repair and maintain Medical Gas Supply systems and equipment
Write up reports on service activity and recommend follow up activty that supports care of equipment that will exceed CSA standard in this area

2. Perform Preventative Maintenance (PM) inspections and maintenance activity

Conduct PM visits in a timely manner making effort to stay within quoted range of servicing
Write up PM reports on service activity and recommend follow up activity that supports care of equipment that will exceeed CSA standard in this area

3.Equipment & Systems Support and Start Ups

Support the production department in the assembly of new equipment when labour capacity in this area is maximized (pre approved by service supervisor)
Work with production as time permits to test new equipment to understand preventative maintenance activity that will occur in service
Conduct new system on-site start up activity and testing within rules and guidelines for this activity
Conduct on site service training seminars
Provide complete servicing start up system documentation
Support sale of prescribed spare parts and preventative maintenance contracts and services to facility contacts

4. On Call Service Support

Be an active member of the on-call support team (taking approx. 1 week in every 6 in rotation for after hours support)
Respond to emergency calls to provide feedback on how on-site hospital maintenance technicians can keep Medical Gas Supply systems safely online until a service technician can arrive on site to make repairs
Make after hours site visits for emergency support when needed (taking turns with other technicians available for this type of support)

5. Service administration activity

Operate and maintain the vehicle in accordance with company policies and all applicable laws and regulations
Take control and care of all service equipment and tools to conduct all service work in the safest manner for self, co-workers, customers and the systems you are working on (always informing manager when new tools are needed well in advance of their final use)
Work with service supervisor to support schedule that allows 80% utilization of technician allocation to customers
Hand in weekly time tracking to service coordinator every Monday following acceptable protocols for reporting activity
Track expenses following acceptable per diem protocols and documentation that allows for quick reimbursement

6.Technical service sales activity

Building and maintaining strong professional relationships with medical facilities and related customers
Development of sales channels for bringing our Service Products to market
Effective territory management in order to efficiently define and pursue business opportunities in order to reach a target of 1/1 ratio of Class 1 installed equipment being serviced by our organization
Serving as a key point of contact for customer-satisfaction related issues and concerns

Requirements:
Mechanical, electical certification required (or HVAC ceritification)
Possess knowledge of concepts, procedures, troubleshooting and repair techniques, for electical and mechanical systems to diagnose equipment problems and/or failures
Possess strong electrical control circuit knoweldge to aid in troubleshooting
Ability to read electrical blueprints, colour-coded controls schematics, and as built drawings
Ability to demonstrate proficiency in the application of tools, test equipment and meters to effectively
Demonstrate a sense of urgency and storng reasoning skills based on theory and equipment design specifications
A 'customer first' attitude ability to maintain a professional appearance and demonstrate a positive attitude with custoemrs, industry peers and fellow employees
Strong orgnaizational, time management, problem solving and interpersonal skills
Previous experience in medical gas or related experience would be an asset
Must have valid driver's license
May be required to have Vulnerable Sector Police Record Check

Working conditons and physical effort

Ability to see with corrected eyesight of 20/20
Ability to safety lift and carry fifty (50) pounds on a regular baiss throughout a shift
Ability to travel within Province and occassionally to remove locations across Canada

Location of postion

This postion will be based at our Calgary, AB office.

We add value wherever we do business

The Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around 34 000 employees representing different cultures in more than 180 countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow.

Passionate people create exceptional things. We believe in challenging the status quo, always looking for a better way. Our leading edge technology enables us to innovate for a sustainable future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.