As a member of one of our Unitholder Recordkeeping & Fundserv Support teams, the Account Administrator is responsible primarily for administering investor accounts, processing financial and non-financial transactions, and responding to email and telephone inquiries from Advisors, Dealer Head Offices, and Fund Manager clients. The position will also assist with other department functions as required, and complete other duties as assigned. This position requires a strong knowledge of the investment fund industry from operations, technical and business process perspectives.
Account administration and transaction processing.
Respond in a professional manner to Dealer and Fund Manager inquiries.
Produce monthly and adhoc reporting for Dealers and Fund Managers.
Assist with other department functions as required.
Develop a professional and productive relationship with Clients and FSI staff.
Keep management informed of any and all issues that could have a Client impact.
Work to continually improve the processes associated with your assigned functions.
Qualifications (preferred/an asset, but not required)
Strong understanding of financial back-office operations.
Experience within the investment fund industry.
Very strong in use of Microsoft Office applications.
Database administration experience.
Post secondary education.
CSC or IFIC Mutual Funds Operations course.
Bilingual in French.
Ability to work with minimal supervision to prioritize and manage work.
Ability to work as an effective member of a team.
Superior communication and interpersonal skills.
Excellent Client service skills.
Strong attention to detail.