Field Service Technician - Richmond, British Columbia

Exide Technologies - Richmond, BC (15 months ago)

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Service vehicle and iPad provided! Quarterly bonus based on performance objectives!!

Working within the GNB Motive Power Industrial Battery Division, the Field Service Technician is responsible for the repair and preventative maintenance of batteries and chargers in a timely and efficient manner. Working at the customer’s site, typically a warehouse, you will diagnose and repair forklift batteries to enable customers' success. This is a hands-on job troubleshooting batteries - don't have forklift experience, we will train!

Apply online or text exidejobs to 97211 to begin your pre-screening process!


Customer and On-Site Interaction:
Conduct repairs, preventative maintenance, and audit work according to company policies and procedures

Represent GNB in a neat and professional manner in accordance with GNB/Exide standards

Convey all information to the proper contact at the customer’s location to ensure customer satisfaction

Practice safety and good housekeeping at customer site, in shop and in all circumstances when representing GNB/Exide

Actively promote point-of-sale items and allied products and services

Prepare core/scrap batteries at customer site for shipment as necessary

Recognize and recommend safety and OSHA/EPA issues

Ensure work order, Warranty/PIR forms, and inventory control forms are filled out properly and submitted in a timely manner (within 24 hours)

Complete time sheets and call logs on a daily basis and submit weekly

Work closely with the Director and Service Coordinators to arrange service schedule, to convey issues, and submit all paperwork

Additional Responsibilities:
Handle customer issues and ensure timely and effective resolutions

Escalate issues as needed to appropriate manager(s)

Proper use of company funds and assets in the execution of the job

Help out where needed (Shop) or as directed by Management

Work closely with and assist other GNB Technicians and GNB Sales staff

Participate in customer and internal meetings and training as needed

Occasional Overnight travel may be required

Additional responsibilities as required


Required Skills:
Minimum High school diploma or equivalent

Possess Commercial Drivers License with clean drivers abstract

Ability to regularly lift a minimum 50 lbs. and use lifting equipment for up to 150 lbs. on a regular basis

Excellent working knowledge of the MS Office Software, especially Outlook/E-mail, and Excel

Acquire through training, an in depth knowledge of batteries and chargers to be able to diagnose maintain, and repair batteries and chargers

Ability to operate forklift truck, reach truck, and walkie pallet truck on a regular basis

Operate company vehicles in a safe, courteous manner, in all traffic

Keep the service vehicle in good working order and stocked correctly, maintained to manufacturer’s specifications

Be familiar with Transportation of Dangerous Goods (TDG), take company provides course, and maintain certificate

About Exide

Exide Technologies ( is a global provider of stored electrical-energy solutions for the transportation and industrial markets. Exide’s 130 years of technology innovation combined with operations in more than 80 countries enables the company to deliver compelling solutions for the world’s current and future power needs. Exide produces and recycles a broad range of products, serving the Transportation, Industrial Network Power and Motive Power market segments with battery and energy storage systems and specialty applications for a broad range of industries including: agricultural, automotive, electric, light and heavy-duty truck, marine, materials handling, military, mining, powersport, railroad, security, telecommunications, utility and uninterruptible power supply (UPS), among others. Exide is Powering the World Forward - history and scale combined with a start-up mentality make Exide the right choice for customers who want more than simply a battery supplier.


Exide Technologies is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Locations CA-BC-Richmond

Requisition ID 2019-2368

Category Field Service