front desk clerk, hotel

WESTGATE MOTOR INN - Edmonton, AB (4 months ago)

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Secondary (high) school graduation certificate

1 to less than 7 months

Specific Skills
Take, cancel and change room reservations
Register arriving guests and assign rooms
Provide information on hotel facilities and services
Process group arrivals and departures
Process guests' departures, calculate charges and receive payments
Investigate and resolve complaints and claims
Answer telephone and relay telephone calls and messages
Clerical duties (i.e. faxing, filing, photocopying)
Provide general information about points of interest in the area
Follow emergency and safety procedures
Provide customer service
Maintain an inventory of vacancies, reservations and room assignments
Personal Suitability
Team player
Client focus