Assistant Director, Talent & Culture

The Fairmont Chateau Lake Louise - Lake Louise, AB (30+ days ago)

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Primary Location
: Canada-Lake Louise-The Fairmont Chateau Lake Louise
Employee Status
: Regular

Assistant Director, Human Resources
At Fairmont Hotels & Resorts, we offer our Colleagues and Leaders exciting career paths and engaging work environments in hotels of unrivalled presence. Showcase your team-building, organizational and interpersonal strengths as Assistant Director, Human Resources, where your support will facilitate extraordinary careers and lasting memories for your HR and hotel teams.

Hotel Overview: Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Summary of Responsibilities:
Reporting to the Director of Talent and Culture, responsibilities and essential job functions include but are not limited to the following:

Promote, live and demonstrate Company Values;

Ensure that the colleague and the guest are at the center of everything that Talent & Culture does;

Provide feedback from the guest on the teams’ performance to the team;

Ensure that all team members feel trusted and valued for their contribution.

Implement strategic activities for attracting talent to the property;

Maintain relationships with local schools, colleagues and universities;

Engage in Talent & Culture social media initiatives to promote the property as the best place to work;

Compile entries for local HR and Employer recognition awards;

Compile monthly articles for publication in internal communication network.

Support the Talent & Culture leader to ensure the property has the right talent in the right role;

Engage in processes which assist in finding talent inside and outside the organization;

Manage Company Talent Acquisition Systems;

Coordinate selection and recruitment of Supervisory and Front Line positions to ensure a seamless onboarding experience;

Implement retention strategies to fulfil business need objectives;

Provide communication on career paths available with AccorHotels;

Ensure vacancies within AccorHotels are displayed for all to apply

Follow and implement all Company established onboarding procedures which ensure new colleagues feel welcome and all team members are prepared for the colleagues’


Coordinate and conduct Company and brand specific orientation programs and training programs.

Support an environment which supports open ongoing feedback and coaching to bridge gaps for better performance;

Celebrate team and individual success;

Assist Managers in setting objectives and goals for supervisors and assistant managers

Deliver / support training for future skill requirements;

Evaluate the effectiveness of the training by communicating with department Supervisors and Front Line talent;

Create a learning environment where each colleague has a personal development plan;

Follow up with colleagues after attending training programs to support the application of learning on the job;

Support colleagues to access learning opportunities.

Assist leaders to identify best star talent;

Assist leaders in the preparation of succession plans.

Understand, communicate, implement, and adhere to all Talent & Culture policies & procedures;

Communicate Talent & Culture policies and procedures to all leaders and colleagues.

Promote Work-Life Balance to achieve a healthy workforce in each department;

Support the motivation of talent through recognition and rewards program;

Implement programs to recognize key events in the lives of our colleagues including birthdays, marriages, births and loss of loved ones.

Support departments to implement flexible work practices where possible;

Provide support to colleagues who have undergone any crisis situation or trauma;

Support a safe working environment by ensuring local regulations and AccorHotels safety standards are upheld for workplace health and safety;

Participate in regular fire drills, evacuations and training on safety and emergency procedures;

Have a thorough understanding of the AccorHotels and brand specific Crisis Procedures and ensure they are followed these in times of need.

Diploma or Bachelor Degree in related field;
Minimum of 3 years of experience in Human Resources roles, with a minimum of 1 year experience in a Leadership level position;
Hotel operation experience is desirable;
Knowledge of local labour laws and employment law requirements;
Up-to-date on HR trends and practices in the market;
Computer literate in Microsoft Window applications required;
Ability to create a community which supports a collaborative environment;
Strong relationship builder;
Excellent interpersonal skills with ability to communicate with all levels of talent;
Excellent organization skills, Ability to multi-task;
Multicultural awareness and able to work with communities and people from diverse backgrounds;
Flexible, able to embrace, and respond to change;

Visa Requirements: Applicants must be legally eligible to work in Canada

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise!

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Job Level
: Management / Supervisory
: Full-time
: Day Job
Closing Date
: 12.Nov.2019, 9:59:00 PM

Job Number: