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Competition # : 30840
Department: Service Nova Scotia and Internal Services
Type of Employment: Permanent
Union Status: NSGEU - NSPG
Closing Date: 6/1/2021 (Applications are accepted until 11:59 PM Atlantic Time)
This is a seasonal opportunity of more than 4 months less than 6 months with an anticipated season end date of December 31, 2021. Please note the seasonal status is dependent on the start date of the successful applicant.
About Our Opportunity
As a Customer Service Representative, Transactional Services, you complete transactions and provide quality service to our individual and business customers.
Working in a fast paced, continuously evolving service delivery environment, you scrutinize records, process documents, and apply relevant legislation and policy. You also issue primary identity documents such as Driver’s Licences and Nova Scotia Identification cards. Other key responsibilities include maintaining security/control of public funds and issuing and securing control of serial numbered and non-serial numbered inventory. While exercising a high degree of confidentiality, you accurately enter and retrieve data from automated systems. In your work, you interact with the general public, providing excellent customer service.
Qualifications and Experience
To be considered for this position, you hold a minimum of four years of experience in a fast-paced, front line customer service environment. An equivalent combination of training and experience may be considered. You are a flexible team-player with strong customer service skills, and you complete your work with efficiency and accuracy. In addition, you possess the following:
Experience in balancing accounts;
Excellent attention to detail;
Strong communication skills;
Demonstrated ability to diplomatically deal with the general public and to effectively manage difficult client engagements;
Strong data entry and computer skills;
A high aptitude to acquire, retain, organize and apply policies and procedures;
Strong prioritization and problem-solving skills.
The following would be viewed as assets: knowledge of Service Nova Scotia programs, bilingualism (French and English), the ability to scrutinize and reconcile financial information and to detect and resolve discrepancies, and experience in cash handling.
We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.
Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs.