The Logistics Specialist will manage and monitor the overall logistics process from point of origin to Samsung’s Canadian warehouses (Inbound); point of origin to customer warehouses / Distribution centers, stores and cross-dock (Direct Ship); and from Samsung warehouse to customer warehouses / Distribution centers, stores and cross-dock (Outbound) for the assigned product categories. The position will be responsible for supporting the order creation and maintenance process, conveyance tracking, alignment of lead time requirements and successful delivery of goods within the parameters of the orders received from the customer, our standard lead times from point of origin, and our internal order management policies.
The overall goal of the position will be to provide excellent operational efficiency within the order management process for the purpose of minimizing loss, reduction / avoidance of extraneous logistics costs, while realizing the successful delivery of goods within the weekly/daily expectation of forecasted planning an customer Requested Delivery Dates.
The position will liaise directly with our divisional Supply Chain Management, our Third-Party Logistics providers, our Sales and Marketing Teams, Samsung’s in-house Logistics partners and Global Freight Forwarders, in order to provide proactive solutions and expert improvements to tracking, tracing, reporting, and Goods receipt achievement.
Role and Responsibilities
SPOC (Single Point of Contact) for all inbound/outbound related inquiries, expedition requests and issue resolution guidance for Samsung Canada’s internal supply chain divisional staff, and divisional Sales and Marketing leadership, as well as external customers and freight forwarders alike
Monitor all inbound/outbound supply from multiple points of origin and report on any variances to expected weekly receipt rates while providing solutions for stabilization and improvement in all inbound/outbound areas
Liaise with origin and factory points of contact to ensure 100% compliance with customer requirements by each account and product group within the scope of Samsung Canada’s business model
Lead the SOP and related operations specialization to ensure successful inbound/outbound realization across multiple customer receiving points / sku and container mix
Develop specialized track and trace methodologies and reporting outputs as required by each sales division and/or specialized supply chain projects’ requirements
Best practice leadership and SOP implementation concerning reduction and avoidance of related inbound logistics costs (ex. Demurrage, detention, pre-pull, rail charges, drayage and storage items); as well as avoidance/reduction of Vendor compliance Charges as they relate to outbound flow, as dictated by our agreements with various partners
Provide reporting and guidance to each Sales division’s supply chain management team as part of the weekly coordination of goods receipt against forecast, and realization of revenue achievement versus Customers’ Requested Delivery Date / Must Arrive by Date
Provide Customs Clearance tracking, in-stock tracking, and support and liaise / report out to internal and external customers
Review Inbound/Outbound Standard Lead Times and work directly with our internal Logistics company on challenge resolution, opportunities for improvement, and maintenance of on-time / right quantity, while reducing Cost of Poor Quality
Contact external partners, as required, in order to effectively update the internal and external customer base on track and trace results for LTL, FTL, and container/air shipments to our partners
The role will be responsible for providing expertise and direction in the Inbound/Outbound ERP and Freight Forwarder System usage to our internal/external customers, as well, inclusive of training support and workshop / weekly meeting participation
Maintain, as required, the internal system (SAP ERP) orders, customer data, lead time tables, which may include Customer purchase order and Sales order mapping / maintenance; System data related to Customer Routing requirements, TiHi and specialized pallet configuration data by each partner’s specification
Ad-hoc reporting and various duties as required
Skills and Qualifications
Post-secondary education from a recognized college or university required
Membership in good standing with an accredited supply chain / logistics designation or similar is preferred
(P. Log., CITT / CCLP or similar)
Professional working knowledge of Global Freight Forwarding and Inbound Logistics
Well-versed in transportation Law, Incoterms, Importation SOP, Outbound carrier networks and fulfillment cycles in the Canadian market
SAP/ERP competency required
Experience in relatable consumer market and SKU mix in Canada is an asset
Bilingual (French/English) would be considered an asset
Excellent written and oral communication skills
MS Office including intermediate to advanced Excel with emphasis on pivot tables, is required
Data retrieval, manipulation, and analysis experience with demonstrable, verifiable output and report creation is a must
Minimum 3-5 years of related experience in logistics
Customer Service Skills
Consumer market familiarity in Canada
Samsung is an equal employment opportunity employer.
Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.
We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted.