Renewals Management Associate

Softchoice - Toronto, ON (30+ days ago)

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Use your relationship management skills to drive revenue opportunities of our software and support subscription renewals.

Improve our customer experience. Work closely with our internal sales account teams to set industry best practices in preparing and presenting our customers with timely, competitive renewal quotes. Engage your team to effectively provide technical and sales support to drive business results and improve departmental efficiency.

As our Renewals Management Associate, you will:
Build relationships and engage with customers daily regarding renewal opportunities
Manage the sales cycle for each renewal opportunity and work closely with our internal sales team
Regularly interact and proactively communicate with external partners (vendors) and manufacturers
Execute renewal transactions flawlessly to achieve targets
Identify process improvements that will improve our customer experience and assist with projects driving system and business enhancements
Demonstrate commitment to lifelong professional learning and develop our Renewals team to establish an industry and renewals program knowledge Centre of Excellence

As our ideal candidate you:
Are self-motivated
Will embrace the technical and business development responsibilities of the role
Possess strong time management, attention to detail and organizational skills
Will apply strong analytical and problem solving capabilities
Have strong interpersonal, verbal and written communication skills
Have a high level of commitment to exceptional customer service
Are able to work collaboratively and build strong, trusting relationships with colleagues and customers
Can thrive in a rapidly changing environment
Minimum of 2-4 years of customer-facing technical sales experience in the technology industry
University degree or college diploma
How Do We Hire Great People?

We believe in matching the right people for the right role. Once you’ve applied for a position, our team of Talent Advisors will review your resume and application against all open roles at Softchoice. We also keep in mind any future or upcoming roles you may be a fit for. As part of our selection, onboarding and development process, we utilize tools to help us better match candidates with our roles.

Applying for a role at Softchoice is not complete until you have completed both the formal online application and the Predictive Index tool (PI). Completing the PI tool will take no more than 10 minutes of your time.

If we see a match with your skills and our open roles, we will reach out to you to schedule time to talk so that we can learn more about you and you can learn about us. Only those candidates selected for further consideration will be contacted directly. However, we will retain your application on file and would be pleased to contact you if further opportunities arise.

Need more convincing this is the right next step in your career? Here are the reasons why folks love working here!

Softchoice has been recognized as a Best Workplace in Canada by the Great Place to Work Institute for 14 consecutive years
Softchoice certified as a Great Place to Work in the United States
Meaningful work that drives professional development
Ability to enter and grow within the technology industry
Being part of a winning, high performance team
Every employee gets two paid volunteer days per year
We serve large and mid-sized clients from a variety of industries
We’ve raised over $2 Million through our staff-run charity Softchoice Cares
1 in 5 employees have invested in an ownership position in Softchoice
About Softchoice

Softchoice is one of the largest IT solutions and Managed Services providers in North America! We are an influential, growth-oriented organization determined to enable our people, our clients, our partners and the communities we serve to realize their potential. Our unique culture fosters a friendly, open-minded workplace where employees are encouraged to bring their whole selves to work. As a member of a dynamic, high-performing team, each Softchoice employee is hungry to learn, valued for their contribution, and approaches each day excited to make an impact.

We would like to thank you personally for applying to Softchoice.

Please note that we will review your application and only those candidates selected for further consideration will be contacted directly. However, we will retain your application on file and would be pleased to contact you if further opportunities arise. Again, thank you for your interest in a career at Softchoice!

  • Note: Completion of a satisfactory criminal record check, education verification and reference checks are required prior to employment.

  • Softchoice is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please let us know in your application or reach out to and we will work with you to meet your accessibility needs.