Technical Support Engineer

Synopsys - Calgary, AB (30+ days ago)

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At Synopsys, we’re at the heart of the innovations that change the way we work and play. Self-driving cars. Artificial Intelligence. The cloud. 5G. The Internet of Things. These breakthroughs are ushering in the Era of Smart Everything. And we’re powering it all with the world’s most advanced technologies for chip design and software security. If you share our passion for innovation, we want to meet you.

Our Software Security and Quality business is all about building secure software—faster. That starts with our static analysis, software composition analysis, and dynamic analysis so our customers can build security and quality into the DNA of their code at any stage of the software development lifecycle and across the supply chain. All while minimizing risks and maximizing speed of application development.

Technical Support Engineer

We seek a Technical Support Engineer in Calgary, AB to join our Product Support team!

Does this sound like a good role for you?
Provide email, telephone, and online-meeting-based technical support to customers of our products
Ensure customer satisfaction with well-written responses, resolution to each case, and escalation to support management when needed
Diagnose problems by working with Linux operating system, Docker containers, and PostgreSQL databases
Reproduce customer-reported issues for product engineering team
Must be able to work off-hour or on-call shifts on an as-needed basis

Key Qualifications
Prior customer support experience with software applications
Knowledge of Linux concepts and CLI

Experience with three or more of the following:
Troubleshooting complex applications
Docker container-based applications
Web application servers, particularly Tomcat
Databases, SQL
Open Source Software
Jenkins, TeamCity, or other CI tools
Good written and verbal communication skills: The ability to ask questions, parse answers for facts and effectively provide next steps and action plans

Education
Bachelor’s degree or equivalent in a software or engineering discipline

Inclusion and Diversity are important to us. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, military veteran status, or disability.

Synopsys Canada ULC values the diversity of our workforce. We are committed to provide access & opportunity to individuals with disabilities and will provide reasonable accommodation to individuals throughout the recruitment and employment process. Should you require an accommodation, please contact hr-help-canada@synopsys.com.

Job Category

Applications Services

Hire Type

Employee

Country

Canada