ELITS Canada Inc. is a subsidiary to ELITS Global Group AB. ELITS is a culture-driven, independent IT company founded in 2006, with a major focus on the operation of IT environments. ELITS provides a global delivery model, with 24/7 commitments of managed services, packaged IT services and consulting. Through good industry knowledge, innovation, commitment and responsiveness, ELITS provides operations and monitoring around the clock – throughout the year – around the world. The company has 130+ employees and is present in 11 locations in Europe, North America and Asia. At ELITS we pride ourselves on our ability to communicate IT in a natural and straightforward way – IT humanized. Communication is a very important part of the work since we work closely with our customers. As a consultant at ELITS you will become a part of a great team who always responds to the customer with humility, and at the same time is very proud of what we deliver.
We are now looking to fill a permanent IT Configuration Administrator(CMDB) position in Montreal.
About the position
Working in an Agile-driven environment, Service Support Engineer will be working independently and in collaboration with other System Administrators and Subject Matter Experts (SMEs).
As an IT Configuration Administrator (CMDB), your main responsibilities are:
Supporting the Configuration Management Service in cooperation with Service Operations Manager to ensure that all Sites and Service-related CIs are correct, complete, and up to date. This task requires close cooperation with configuration management and other teams
Participate actively in Configuration Management meetings, Supplier meetings, Planning, and Strategy discussions within Configuration Management areas
Check CMDB is functioning correctly and troubleshooting issues
Administration, support and development of tools used by Configuration Management Service: BMC Atrium CMDB (CMDB)
Support CMDB Attribute Completeness
Collaborating with local subject matter experts to troubleshoot issues with scanning systems
Participating in the Identification, analysis, and proof of concept of new solution and technology options as required by Configuration Management
Development of Integration between different services to CMDB
Analyzing and troubleshooting problems as required by Configuration Management
Experience with designing interfaces and working with third party APIs, Restful Webservices, SDKs, etc.
Ensuring and Supporting documentation and publication of needed information by Configuration Management Team
Recommending Improvements for CMDB and ADDM
Bachelor's degree in Computer Science or Information Technology
Minimum 5-10 years of work experience as an IT Configuration Administrator.
Intermediate knowledge of industry based standard configuration management tools i.e. (BMC or ServiceNow).
Good knowledge of BMC Remedy Development (AI, Filters, Reconciliation, Active Links, etc.)
Intermediate knowledge of Java and PHP
General knowledge and debugging capability of Windows and Linux operating System (Shell scripting / Python on Linux & Power Shell / WMI on windows)
General knowledge of any ETL Tools (Pentaho, Informatica, SSIS, etc.)
System Administration experience in a large distributed infrastructure
General knowledge of relational database i.e. Oracle
Good understanding of ETL methodology
Good Understanding of ITIL methodology
Good knowledge of programming concepts
Knowledge of telecommunication industry is an asset
Excellent command of English language
This position is open to Canadian residents (persons with work permit in Canada).