Operations Supervisor – Aircraft Deicing
YWG – Winnipeg, MB
The members of the Inland Group of Companies are highly experienced in aircraft de-icing, environmental management, and ground handling. The Inland Group of Companies consists of IDS, Inland Technologies and Quantem Aviation Services; collectively, we provide a range of aviation support services and operate in over 50 airports in five countries. Each member of our family of companies is a leader, focused on the delivery of superior customer service and innovation. IDS's core business is the safe and efficient delivery of de-icing and anti-icing services to our carrier clients. IDS enjoys a reputation of safety, efficiency, reliability, and environmental responsibility. The IDS brand is built on trust, and all training, technology and communications are focused on the safe departure of aircraft and their passengers. Collectively, we have safely de-iced over 600,000 aircraft. We are driven to exceed client expectations and be the most environmentally conscious de-icing company in the world.
Imagine you are starting your day by walking around the Winnipeg James Armstrong Richardson International Airport's tarmac overseeing all De-icing Operations. You have already developed the Standard Operating Procedures (SOPs), but you are also responsible for ensuring they are being followed, you always have safety as your number one priority at all times. You check your watch and realize that the morning shift just started, you do a quick scan of your team to ensure that you are fully staffed ensuring the station is open for the contracted hours.
You are the Operations Supervisor working with Inland Technologies; you are responsible and accountable for the safe and cost effective use of facility equipment and labour within the control of this position and to use every opportunity to promote the company's interest and goals while maintaining excellent service, satisfaction and public relations with Inland's customers. You and the General Manager work closely as a team, communicate regularly and have the same goals in mind.
You make your way over to your team to inform them of a recent airline manual update and give them an opportunity to bring anything to your attention before operations begin and you attend a regular meeting with an airline manager. After your meeting you return to your office to straighten out some documents on your desk, you come across a few applications that you printed for your current open positions. You send a quick email to HR requesting them to conduct some pre-screenings before you bring them in for an interview to see if they are a good fit for your team. Which reminds you; you have some new hires starting next week that you will soon have to start preparing for to ensure that their training and orientation is all ready to go upon their arrival. All while keeping in mind that you also have a station audit coming up with your General Manager that you will assist with.
Actively promoting the accountability of your employees to lead safety and regulatory compliance allows you to provide support to your employees on how to improve safety awareness while enhancing overall production. Open communication and your ability to represent our company in a courteous and professional way and maintain good relations is critical.
You return home from work every day knowing that your job is meaningful, that at Inland, you are more than just an employee; you are a respected and valued member of our team. You can leave each shift with the satisfaction of knowing that you play a big role in our company's overall mission by being responsible for the management of all aspects of the daily operations at Winnipeg James Armstrong International Airport as well as providing leadership and coaching to increase overall safety, performance, maintenance, de-icing operations, facility requirements and customer service.
Please note: This position requires a Restricted Area Identity Card (RAIC) and an Airside Vehicle Operators Permit (AVOP).
College Degree or combination of higher learning and related professional experience;
5 years of airline operational experience including but not limited to customer service, maintenance, de-icing operations, facility requirements and safety/regulatory requirements;
Industry related supervisory and/or management experience;
Knowledge of regulatory and airline policies, warehouse procedures, operating station equipment, and aircraft handling procedures;
Successful completion of all IDS Classroom and OJT de-/anti-icing training;
Excellent verbal and written communication skills with ability to listen to others and value opinions, interpret information, promote and execute ideas, prepare reports and presentations, lead groups and provide foundation of open communication;
Intermediate computer skills with working knowledge of Microsoft programs;
Strong organizational skills and the ability to multi-task;
Basic understanding of accounting management principles;
Ability to remain calm and perform under pressure within fixed time constraints;
Willing to learn new skills and adapt to change in order to support the growth of the company and meet needs of customers.
At Inland, we offer the following benefits, some of which are subject to eligibility:
A rewarding and safe work environment;
Competitive compensation and benefits package;
On the job training, mentoring and coaching;
Growth and advancement opportunities for high potential employees;
Employee and family assistance program;
Employee referral bonus program;
Pension plan with employer contribution;
Employee loyalty program.
If you are a self-starter who is committed to providing the highest level of customer satisfaction and your experience and ability meet with the above minimum requirements, please forward your cover letter and resume to the Inland HR Team, quoting posting number 19-13. Full job description available upon request.
Please apply online.
Inland is proud to be an Equal Opportunity Employer.