Customer Service Specialist/Receptionist

Beattie Pet Hospital of Ancaster - Ancaster, ON (9 months ago)

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Job Description

Beattie Pet Hospital of Ancaster is looking to hire a permanent full-time receptionist that will fit in with our busy practice and be willing to greet our clients and patients in a professional and courteous manner.

We are an AAHA-accredited facility and strive to provide excellent pet care, customer service, and a happy working environment for our employees. We believe in a work/life balance, above average wages, and team work. All positions include varying shifts from 7am to 9pm and rotating weekends.

We provide state-of-the-art facilities, paperless medical records, digital radiography, laser surgery, and a full in-house Idexx lab system. A successful candidate will be self-motivated and possess a strong work ethic and excellent customer service skills. Prior experience working in the Veterinary Field is an asset and will be given priority, however is not mandatory for reception positions.


Client Care Specialists (Receptionist) are the customer-relations experts in a veterinary practice. They are the clients’ first impression of the practice they encounter in person. Receptionists must possess strong organizational skills and excellent in-person communication skills, and the ability to remain calm under pressure. Receptionists must have compassion for animals and their owners and understand the stress that patients and clients endure. Receptionists are responsible for greeting clients; differentiating routine cases from emergency cases; scheduling appointments; entering client, patient, and financial data into the computer; generating invoices and explaining them to clients; processing payments; and managing the retrieval and storage of medical records. Receptionists should expect to spend nearly all of their workdays at the front desk.


The position requires the completion of a high-school degree or further education, competence in the English language, patience, and a pleasant manner. Ideally, newly hired receptionists will possess computer skills and have had cashier and related front-office work experience.

-Possession of strong organizational skills

-Excellent verbal and written communications skills.

-Possess exceptional interpersonal communication skills

-Excellent attendance, punctuality and work record

-Ability to multi-task and control multi-phone lines.

-Knowledge of computers and relevant software applications


-Greet clients and patients in a professional, friendly, hospitable manner

-Collect client fees, post and record payments, make change, process credit card transactions and run end of day transactions

-Answering telephone inquiries and booking appointments

-Open and closing of the clinic, including routine day to day paperwork and transactions.

Job Types: Full-time, Permanent

Salary: $15.00 to $18.00 /hour


  • customer service: 1 year (Preferred)
  • veterinary clinic/animal care: 1 year (Preferred)