We are looking to hire a Warranty Associate for our Client in the Aerospace industry for approximately a 12 months' assignment in Oakville, ON.
Client: in the Aerospace industry
Employer: Volt Workforce Solutions Canada
Role: Warranty Associate
Term: 12-month assignment from start date with the possibility of extension
Shit: Mon-Fri Day Shift
Pay Rate: $28.70 - $34.85/hr (T4) + benefits avaialble
Location: Oakville, ON L6L5Y7
** Candidates Must be Eligible to work in Canada without Employment Sponsorship**
** Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information **
Directly responsible for managing the complete life-cycle of warranty processing from warranty claim receipt through to warranty disposition, along with campaign allocation and management, through to customer support of material. The candidate will also be responsible for determination of liability and cost recovery from Suppliers.
Warranty fleet campaign support and tracking. Ensure designated proprietary campaigns are supported with the material issuance, repair support. Track and report monthly on campaign status.
Administration of customer requests for warranty consideration for Regional and Commercial programs.
Assist with the warranty adjudication process in conjunction with other team members comprising of Engineering, Technicians, Quality, Procurement, Customer Administration, and others.
Review and analyze Customer Warranty repair requests/claims to ensure compliance with the contract terms and conditions and for accuracy and relevance of information provided to properly adjudicate warranty.
Preparation and release of Warranty Orders and Credit Memos
Liaison with the customer and explain both verbally and in writing the results of the warranty investigation
Assist in the negotiation with customers with regards to warranty disputes and cost approvals
Manage and maintain customer status reports and respond to inquiries in a timely fashion
Administer Warranty Findings Reports from supplier
Evaluate Customer contract warranty compared to supplier warranty and ensure that claims are flowed to suppliers where applicable.
Manage the Warranty Workflow tool including enhancements and closure items.
Enter Warranty Work Flow Claim for verified contractual claims. Maintain warranty business metrics
Assist in the weekly analysis of Warranty cost data
Other duties to support the Aftermarket Team may be assigned on an as-needed basis.
University Degree, preferably in Business Admin., Contracts Administration or a technical discipline.
A minimum 3 years' related experience Customer/Warranty Administration in Aerospace Repair and Overhaul/Manufacturing or a similar industrial manufacturing/servicing environment.
Proven negotiation & problem-solving skills as well as excellent written and verbal communication skills are required.
Candidate must possess excellent math skills and display a proficiency in Microsoft Office software such as Excel, Word, PowerPoint, Access as well as SAP
The successful candidate must meet all requirements under the Canadian Controlled Goods Program (CCGP).
Volt Workforce Solutions Canada is committed to meeting the needs of applicants and employees with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility in support of the Accessibility for Ontarians with Disabilities Act. Please let us know if you need an accommodation during any part of the application and selection process.
Volt Workforce Solutions Canada is an Equal Opportunity employer