Guest Services Representative

Lake City Casino - Vernon, BC (30+ days ago)

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Position at Lake City Casino, Vernon
Job Type: Casual

The Gateway to Your Future
We’re looking for a guest whisperer. We define this as a friendly, patient and intuitive customer service pro who knows how to maintain a Zen demeanour while thriving in a busy work environment and ensuring guests have an exceptional experience. If this sounds like you, then apply for this exciting opportunity at Gateway. Don’t miss the chance to get your foot in the door of a growing national company and allow your career to blossom.

We Provide

Full benefits package for full-time employees
Retirement savings plan
Exciting, supportive and fun work environment
Family and friends discounts on travel, tech, food, beverage, and fitness
Development and training opportunities

Key Responsibilities
Meet and greet guests as they arrive, answer questions and provide solutions for any concerns.
Handle mail and messages for guests.
Assist guests with all check-in procedures, issuing room keys and answering any questions.
Greet and register guests, provide prompt and courteous service.

What You Bring
Minimum 6 months experience in the guest services or the hospitality industry.
Friendly and personable energy and a willingness to go the extra mile for guests.
Excellent communicator who can comfortably talk to guests regarding events and promotions.
Able to juggle multiple tasks, manage time efficiently, and thrive in a fast-paced environment.
Patient, positive demeanour with everyone you meet.
Tactful in dealing with sensitive matters.
Benefit from working flexible hours, evenings, and weekends.
Working knowledge of computer skills.

Why Work With Us?
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

Get to Know Gateway
Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at

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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.