At our Vancouver Head Office, we are hiring for a full-time Dispatch/Call Centre Operator. This is a key customer service position in the company, responsible for making internal calls to our employees and ensuring their safety and well-being on the field. The Call Centre team is also the first point of contact for all inbound employee calls to the Head Office. You will be ensuring our Security Officers receive quick and efficient support.
This is a fast paced and at times high pressure environment. The Dispatcher will require the ability to multitask and make decisions quickly.
Acts as the main point of contact for all security guards
Schedules all after hour requests
Receives and responds to calls from clients, guards and alarm companies
Dispatches appropriate mobile resources to various sites
Maintains database records of all Securiguard policies and procedures
Manages break relief for Securiguard sites
Ensure employees are checking in every hour or as required
Providing customer service to our employees and the general public
Proficient in English, written and oral
Excellent oral communication skills
6 months of experience in a dispatch position
Ability to obtain a BC Security Licence (Must be 19 years old to be eligible for a licence)
Previous experience working with computers and two-way radio systems
Ability to work under stressful conditions, analyze and manage situations and make decisions rapidly
Ability to multitask and problem solve using sound judgement
Ability to work afternoon/evenings shifts and weekends.
Securiguard offers a comprehensive range of customized security services, programs and solutions. Our services include uniformed security officers, concierge officers, real time monitoring and emergency response, GPS enabled vehicle patrols and dispatching, bike patrols, K-9 patrols and detection, loss prevention, mystery shopping and security consulting.
Securiguard is an equal opportunity employer and we value the diversity of our staff. We are committed to building a facilitative environment of respect, inclusiveness and career growth.