Technical Service Representative - Insurance

FENA Insurance Solutions Inc. - Niagara Falls, ON (30+ days ago)

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Founded in 2006, FENA Insurance Solutions Inc. has become a leading property and casualty insurance brokerage in the region. FENA offers innovative insurance solutions to protect consumers' businesses, commercial properties, homes and cars.

At FENA we believe that a great employee contains our core values and focus. If you consider yourself a relationship builder, a resourceful solution seeking individual with integrity then FENA is the place for you. Our core focus is Building Relationships based upon Trust and if you feel that this represents you, FENA is interested in seeing your resume.

The Technical Service Representative will provide administrative and technical support to account managers and executives with an end mission to create an extraordinary service experience for our clients and Commercial Lines Team.


  • Processing renewals, endorsements and new business
  • Updating Policy Works
  • Claim reporting and follow ups
  • Scanning and attaching documents in Power Broker
  • Issuing Certificate of Insurance and Surety Bonds
  • Following protocols with extreme attention to detail
  • Other related duties as may be required.

Qualifications and Experience:

RIBO License is required

Power Broker & Policy Works experience an asset

1-3 years’ customer service experience

Exceptional interpersonal, verbal and written skills

Strong prioritization, organizational and multi-tasking skills

Proficient in Microsoft Office: Word, Excel and Outlook.

Team player

Job Type: Full-time


  • RIBO (Required)