Building Location:Length of Assignment:
The Project Delivery Analyst carries out benchmarking and measurement of key processes and establishes targets for field personnel to meet service delivery objectives. The analyst will also prepare and deliver reporting and training to both customers and internal staff on business objectives and programs and will initiate and supervise continuous improvement projects.
The diversity of projects carried out by the Design and Project Delivery Services group in a wide range of industries – retail, commercial, institutional and industrial – makes this position an exciting opportunity to be involved in different construction models, have exposure to a variety of stakeholder interests, deepen your knowledge base and advance your career. You will be part of a Project Management team delivering services that span across all project phases, from workplace planning to pre-construction and design development, to management of construction. With 4,500+ projects managed per year, 160+ team members and $450M+ delivered annually, our group delivers projects across Canada, from small infrastructure upgrades to tenant fit-ups through to major consolidations and new builds, to energy retrofits and critical environments.
KEY DUTIES & RESPONSIBILITIES
Identify and develop standard business requirement specifications for functions, processes and/or programs which may include call centre, maintenance management, annual building inspection, procurement and purchasing, technology system remediation and development, and construction and renovation projects.
Interface with relevant stakeholders to understand business process related issues and to facilitate innovative solutions to traditional problems. Liaises with information technology system administrators (Computer Maintenance Management System, Annual Building Inspection, Oracle Financials) to resolve field issues, as required.
Establish internal and external reporting systems, may set appropriate targets for field personnel; audit, measure and manage adherence to targets and develop & implement training sessions for field personnel & customers on O&M, Procurement and Purchasing initiatives.
Develop and distribute key process metrics and information to internal customers
Develop and deliver procurement scorecard and analyze metrics to determine and implement improvement opportunities
Train field personnel and system users in the correct operation of business tools, processes and procedures
Perform ad hoc audits and reporting of key business issues pertaining to client operations
Provide support to marketing during response to RFP developments
Other duties as assigned
EDUCATION, JOB-RELATED EXPERIENCE & QUALIFICATIONS
MINIMUM EDUCATION: Community college diploma or equivalent training (e.g. RPA, CET)
JOB-RELATED EXPERIENCE: More than 3 years, up to 5 years
Knowledge & Skills
Previous experience with facility and/or project management services
Knowledge of Maintenance Management and procurement strategies for the acquisition facilities management services
Excellent skills in developing internal reporting systems, benchmarking and target setting
Excellent verbal/written communication, interpersonal and presentation skills
Excellent analytical and problem solving skills
Excellent computer skills including a strong understanding of Oracle Financials and Computerized Maintenance Management Systems
Strong Process mapping and documentation skills
Familiarization with ISO documentation standards
Financial and costing appreciation
Knowledge of Invoicing structures
Some project management experience
Strong organizational skills
Strong skills in business administration
Licenses and/or Professional Accreditation
Member of BOMA