Customer Service Representative

Royal Building Products - Calgary, AB (5 months ago)

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Royal Building Products enables you to broaden your career experience as we continue to build on 40 years of commitment to quality and Vinyls product innovations. We are seeking exceptional performers to continue to take exterior building materials to the next level.


The function of this position is to provide customers with high quality service and identify material required to complete customer orders. The incumbent will maintain an organized office, control inventory flow, both incoming and outgoing. He/she will prospect new and existing customers with the goal of selling Royal Building Solutions products.


May include, but are not limited to, the following:
Process customer orders, including custom orders, and price them accurately
Co-ordinate all orders for timely and cost efficient shipping
Process financial transactions according to credit procedures
Answer telephones and process/distribute incoming facsimiles
Use the JDE system to process invoices and review/update receiving reports
Submit purchase requisitions for branch stock
Maintain customer-pricing books
Prepare quotes and follow up accordingly
Assist in the warehouse when needed
Assist with the preparation of company booths at trade shows and represent the company at such events
Make outbound sales calls
Upsell existing accounts
Prospect for new business
Provide overall support and after sales service to customers
Identify creative ways of retaining and growing customer accounts
Other customer/administrative/warehouse duties as required

High School Diploma
Post -Secondary Education an asset
Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives
Knowledge/experience in building supplies
Ability to comprehend and follow branch business procedures
Ability to work well as a team and independently
Ability to identify and solve problems when required
Strong computer skills
Good phone etiquette
Exceptional verbal and written communication skills
Ability to work in a fast-paced, self-directed environment
JDE 9.0 experience an asset
Positive attitude along with a strong desire to learn and adapt to change

While performing the duties of this job, the employee is frequently required to sit; stand; walk; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear. The employee is required to stoop, kneel, or crouch. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


The noise level in the work environment is usually moderate as normally based in an office. Some of the work may be required in the operating units which can require usage of required PPE including safety glasses, hearing protection, etc. May also result in exposure to outside elements and may require usage of stairs and elevators.

Royal Building Products, a Westlake Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

If you are an active Westlake Chemical employee (or an employee of any Westlake Chemical affiliates), please do not apply here. Please go to your Workday homepage and click on the "Careers" worklet and view "Westlake Career Opportunities ".