Full-Time Hotel Front Desk Clerk

Cassandra Hotel - Vancouver, BC (5 months ago)

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Cassandra Hotel is the site of a unique beautification project in the Collingwood Neighbourhood of Vancouver featuring friendly customer service and comfortable rooms of multiple types. It is currently looking for full and part time front desk agents to expand its team.

The Collingwood Neighbourhood is currently being gentrified, attracting many travelers to its unique culinary and shopping choices. A large number of travelers are visiting the area every year. To serve the evolving needs of local and international guests, the hotel uses technologies and recruits talents aligned with the goal of constantly improving guest experiences.

It is an inclusive and culturally diverse workplace where many exciting projects such as rebranding, renovations and hotel technologies are implemented.

Job responsibilities:

-Acquiring and providing knowledge on hotel and tourism

-Providing information on local travel and attractions

-Responding to guests' concerns, queries and complaints

-Performing guest service recovery

-Answering enquiries regarding accommodation, services and facilities

-Maintaining inventory of vacancies and reservations

-Determining guest needs and taking reservations

-Maximizing revenue generation by using the correct sales techniques

-Processing incoming reservations, requests, cancellations and changes

-Processing check-ins, room assignments, extensions, and check-out

-Compiling and verifying daily records, guest accounts, and receipts

-Performing cashier duties such as collecting cash and charging credit cards

-Assisting with the storage of luggage when required

-Performing light housekeeping and cleaning duties

-Learning and using computers and office equipment effectively

-Liaising with housekeeping, maintenance and supervisors

-Following-up on administrative operations and financial transactions

-Following security procedures and protecting privacy of guests

-Documenting work performed

-Assisting with emergencies

-E-commerce and Website promotions

Job Requirements:

-Punctuality

-Outgoing personality

-Sales Experience

-Solid understanding of Vancouver and its events and attractions

-Excellent spoken and written English

-Clear and intelligible written English

-Prior knowledge or certificate in hospitality or service industry is preferred

-Consistently complying with company policies and procedures

-Familiarity with Windows and Mac OS

-Having a desire to keep learning and improving

-Ability to apply excellent interpersonal and communication skills

-Eager to provide friendly service without prejudice

-Competent to perform service recovery

-High degree of efficiency and initiative to get things done

-Flexible to work a variety of shifts including weekends

-Basic social media skills

related: 3 year hotel experience (required)

Bachelor's degree (required)

To complete your application, please send in your resume with cover letter and fill out the online form here: [https://podio.com/webforms/21363488/1482619]

Job Types: Full-time, Part-time

Salary: $15.00 to $17.00 /hour

Experience:

  • Frontdesk: 1 year (Preferred)
  • Guest Relations: 1 year (Preferred)
  • Hotel: 4 years (Required)

Education:

  • Bachelor's Degree (Required)

Location:

  • Vancouver, BC (Required)

Language:

  • English (Required)