Summary: The Housekeeping Manager will work closely as a “hand-on” employee and be responsible for all aspects of the Housekeeping department including planning, organizing, and developing the overall operations of the housekeeping department.
Areas of Responsibility:
The Housekeeping Manager may be required to work days, evenings and/or weekends to support the management of the day-to-day operations of the Housekeeping department while ensuring productivity, performance standards & cost containment objectives are met and exceeded.
Specific expectations of the Housekeeping Manager will include:
¨ Participation in the development of business strategies for the rooms division which are aligned with the overall objectives of the hotel
¨ Contribute to the development and implementation of the Housekeeping department’s business and operational strategies
¨ Regularly monitors status and adjusts strategies as appropriate
¨ Oversee, lead and direct the Housekeeping operations of the housekeeping, public space and laundry areas.
¨ Ensures that the rooms and public space areas are spotless and continually restocked and meet department and organizational standards.
¨ Develop and implement Housekeeping processes, procedures and standards for assigned departments which support achievement of service and financial goals
¨ Will monitor budget status and take corrective steps as appropriate
¨ Inspects rooms, public space and back-of-the house areas continually, and takes action and responds to maintain services and standards
¨ Determine appropriate staffing levels and schedules employees accordingly
¨ Lead, Coach and guide employees with customer service training, technical and safety training on an ongoing basis
¨ Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.
¨ facilitate outsourced laundry services
¨ Monitors and ensures assigned departments comply with safety standards
¨ Coordinates room availability and maintenance with the Guest Services & Maintenance Managers, Supervisor and/or employees
¨ Develops and implement employee engagement strategies and practices.
¨ Recruits and selects qualified candidates
¨ Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
¨ Communicates performance expectations and provides employees with on-going feedback
¨ Provides employees with coaching and counseling as needed to achieve performance objectives and their fullest potential
¨ Ensures that employees provide genuine hospitality and teamwork on an ongoing basis
¨ Uses teamwork to support guests and employees
¨ Seeks opportunities to improve the customer experience by seeking customer feedback, reviewing management reports and developing strategies to improve department and hotel services
¨ Provides employees with the tools, training and environment they need to deliver 4-Star services
Focus On the Guest… Seek to understand the guest, internal and external customer and meet and exceed the needs of both the guest and the company.
Attention to Detail… Ensure that work is accurate, thorough and to the highest standards.
Take Responsibility… Demonstrate personal ownership of tasks and follow through to get the required results.
Apply Professional, Product, or Technical Expertise… Demonstrate the ability to apply technical, professional, or product expertise to everyday hotel situations.
Foster Teamwork… Work well in a team environment and motivate teams to sustain exceptional levels of performance.
Communicate Effectively… Clarify and provide information so that coworkers, customers, and suppliers understand and can take action.
Key Skills and Requirements:
Payroll Control and Scheduling… Determine appropriate staffing levels based on forecasted revenue and anticipated business and create staffing schedules which optimize the balance between desired profitability, customer demands and employee desires.
Budget Management… Skill in developing and adhering to department budget.
Organization… Demonstrate ability to proactively prioritize needs, put first things first and effectively manage resources and time.
Stand-up and/or One-on-one Training… Skilled in the use of techniques and strategies required to deliver training material in group and one-on-one settings.
Performance Management, Supervisory… Demonstrate ability to relate to, communicate with and motivate employees to sustain high performance and quality levels.