Housing Access Coordinator (1 - Year Term)

Homeward Trust Edmonton - Edmonton, AB (24 days ago)

Apply Now

About Homeward Trust

Homeward Trust Edmonton (HTE) is a not-for-profit organization charged with ending homelessness in Edmonton. Our efforts are guided by community need and priorities as outlined in A Place to Call Home: Edmonton’s Updated Plan to Prevent and End Homelessness. Homeward Trust has a dynamic work environment, filled with high-energy, dedicated, and passionate people who believe ending homelessness is possible.

Homeward Trust coordinates and provides resources for local efforts that address homelessness and its impacts on individuals, families, and communities. We work with agencies, neighborhoods, mainstream systems, community members, and all orders of government in pursuit of this singular objective, grounded in the belief that we can and will end homelessness in Edmonton. Homeward Trust is proud that our community is recognized both nationally and internationally as a leader in this work.

Homeward Trust embraces the Housing First philosophy. This philosophy follows the principles of finding housing accommodations first and then establishing the supports required by the individual or family to remain in a home. Homeward Trust Edmonton’s programs involve housing (such as capital project funding, property management and sourcing access to new or existing units for client use) and supportive services to individuals seeking access to housing programs.

For further information visit: http://homewardtrust.ca/

Position Summary

The Housing Access Coordinator is responsible for screening and referring individuals and families seeking assistance due to homelessness or risk of losing their homes. Responsibilities include helping to determine individuals’ eligibility for the Housing First program or other appropriate housing/community support programs, and then providing liaison and warm referral services to connect people with housing and related supports.

This position reports to the Team Lead, Housing Access and is a member of the Coordinated Access Team. The incumbent works closely with funded agency housing teams, other community agencies, as well as members of the Support Services department.

Duties & Responsibilities

Coordinating referrals for access to housing services. This will include referrals received via telephone, email, and fax as well as walk-in participants
Screening referrals to determine if individuals are eligible for Housing First, and providing resources/information to individuals and community partners where appropriate
Negotiating a Housing First referral with an appropriate contracted agency based on capacity, expertise, and caseload of the team.
Providing a referral to participants who are not appropriate for Housing First to other community resources which are appropriate for the participant’s circumstances.
Attending meetings and events relevant to primary objectives, as well as providing support to the department manager(s) as required.
Establishing professional working relationships with all Housing First Teams to appropriately assist in housing their identified participants. Understand each team’s requirements, and proactively provide housing supports as required.
Providing resources and referrals to individuals or families that assist with problem-solving and address immediate needs regarding housing.
Utilizing data in Efforts to Outcomes (database) to track successful placement of participants referred by Homeward Trust to contracted agencies.
Working in an integrated and supportive manner with all other program areas within Homeward Trust.
Participating in and supporting other initiatives within Homeward Trust.
Performing other duties related to support services, as required and as time permits.


Education & Experience

Diploma or degree in human services, social work or community planning, with an emphasis on meeting the needs of vulnerable populations, which may include such disciplines and fields of study as social work, psychology, sociology, human geography, native studies, child or youth care.
Minimum 2 years of experience in case management, community outreach, mental health, addictions or housing programs in a front-line capacity.
Exposure to or direct work history with principles of evidence‐based practice, person-centered, and harm reduction models.
Prior experience on meeting the needs of vulnerable populations relative to the housing is preferred.
Prior work with Indigenous cultures is preferred.
Knowledge, Skills, and Abilities

Sound understanding of available housing, income support, and related agency/government assistance programs in Edmonton.
Excellent interpersonal communication skills to connect with individuals, funded agencies and other stakeholders in order to meet Homeward Trust reporting requirements and standards. Able to establish and maintain effective working relationships with coworkers, participants, and community agencies.
Able to exercise discretion, compassion, and empathy, and maintain confidentiality.
Able to work independently and utilize sound judgment to perform all assigned duties with minimal supervision. Independent problem solving using critical thinking is a component of all tasks.
Results focused to meet high standards of performance, able to monitor progress towards goals and adjust when necessary, including the ability to review and adjust plans as required
Ability to build organizational trust in his or her own professionalism, integrity, and expertise.
A confident self-starter, able to meet challenges, and to overcome obstacles.
Experience working independently in a fast‐paced environment with competing demands and frequently tight timelines
Knowledge and understanding of Indigenous cultures and tradition and the ability to work with culturally diverse people. Familiarity with First Nation, Metis and Inuit communities in Alberta and issues and challenges facing those choosing to move to urban centers is an asset.
Advanced knowledge Microsoft Office software, “Efforts to Outcomes” (ETO) or other related Access and database programs.
Must pass a criminal record check including vulnerable sector clearance.
Homeward Trust is committed to achieving a diverse workforce and strongly encourages applications from people of Indigenous heritage, and people from culturally diverse backgrounds.

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.