Patient Care Coordinator - Bilingual

Brainhunter - Mississauga, ON (30+ days ago)

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This is a Bilingual Role - Candidate must be fluent in French and English

Responsibilities

  • The Patient Care Specialist is the main point of contact for the patient, and in some programs, also the single point of contact for the group of physician clinics/offices within that territory.
  • The Patient Care Specialist will work collaboratively with other Patient Care Specialists and a Case Manager/Field Case Manager for a designated territory, dependent on the program.
  • The superior end to end support provided by this team will enhance the patient and physician experience of the Support Program and drive positive patient outcomes.
  • Attention to customer key performance indicators identified for the program is fundamental to this role.

Qualifications: -

  • 2-3 years’ experience in a Customer Service or Call Centre setting
  • Bilingualism (French & English)
  • Flexible to work longer hours, overtime as required
  • Able to work flexible hours between 8:00AM to 8:00PM
  • Strong Computer skills in a Windows environment using MS Office

Job Type: Full-time

Experience:

  • Customer Service Reimbursement: 2 years (Required)
  • Health Care / Pharma Industry: 2 years (Required)

Language:

  • French (Required)