What You Will Do
We are looking for an amazing colleague who will provide technical support to our customers experiencing difficulties with our software or applications in a professional and timely manner. You will consult with users to understand their issues, review and respond based on documentation and research, and update user guides, technical manuals and other documents as required.
Via phone, email or chat, consult with users to understand issues and provide support and training.-
Review documentation and processes to be able to understand system issues while achieving service level agreements for support.
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Update documentation and create new processes as required.
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Report technical problems encountered by users so developers can resolve them and implement the solution.
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Communicate with stakeholders and other internal teams to determine and resolve problems experienced.
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Cross-training with the Implementation Specialists in order to provide coverage and to expand your knowledge of our systems.
Why Moduurn
We’re growing and we’re excited about it. We have our sights set high and as one of the best online ordering apps in Canada, we are pushing the boundaries of what is possible.
What You Bring
You are the type of person who likes to find creative solutions to business problems, consistently learn new skills, and have the mindset to thrive in a dynamic, fast-moving environment.
You will also bring :
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Post secondary education such as a degree or diploma in a related field.
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Prior experience in a helpdesk environment, or has related experience in customer service and troubleshooting.
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Proven ability to provide excellent customer service, handle upset customers and respond with confidence to these situations.
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Knowledge of the hospitality, restaurant industry, and point of sale systems would be an asset.
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Ability to use clear and efficient communication to resolve user issues verbally as well as electronically and reproduce technical problems encountered by users.
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The use of critical thinking and complex problem-solving skills.
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We use Google Workspace, Confluence, Zendesk, Hubspot - you are a tech-savvy person ready to learn new things!
What We Offer
A fun environment with flexibility to work where it makes sense.
Competitive compensation package including salary, benefits & health spending account.
Learning and growth opportunities.
