Service Appointment Coordinator

400 Chrysler - Innisfil, ON (30+ days ago)

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Do you enjoy working in a fun and fast-paced environment? Do you want to work for a company that values their employees and offers the opportunity to enhance your career?

Welcome to the Business Development and Data Management (BDDM) department of AutoIQ Network of Dealerships.The AutoIQ Network consists of over 15 dealerships across Ontario and represents Ford, Lincoln, Dodge, Jeep, Ram, Chrysler, General Motors, Toyota, Hyundai and BMW.

AutoIQ’s centralized BDDM offers you the chance to be part of an amazing culture and group of people as well as be part of an innovative and growing department that will change the way dealerships do business in the future!

We are currently seeking an enthusiastic and outgoing individual to join our Appointment Coordinating team for a 5 month contract term with the potential of full-time at the end of the contract.

The ideal candidate has:

  • Proven customer service and telephone skills
  • Ability to multitask between computer programs while maintaining the engagement and rapport with the customer
  • Excellent time management skills
  • Motivated, goal-oriented and comfortable in a stat driven environment
  • Ability to analyze a problem and provide an effective solution in a fast-paced environment
  • Experience with Reynolds & Reynolds or Serti DMS systems

Responsibilities:

  • Handle all incoming service calls and emails for service appointments
  • Advise and promote recommended scheduled maintenance
  • Answer customer inquiries, concerns and provide assistance where
  • Input and maintain vehicle/customer information in the computer system
  • Complete outbound reminder calls and emails to schedule appointments
  • Identify and escalate customer concerns with the management team using our BDDM process

What we offer:

  • Ongoing Training
  • Competitive pay plan, including salary and performance-based bonus
  • Heath & Dental Benefits
  • A great culture of employees in an exciting, ever expanding environment
  • The ability for professional growth and advancement
  • Employee vehicle purchase plan

Job Type is contract with full time hours during contract. Hours for this position are Monday through Thursday 8:00am - 5:00pm and Saturdays 7:30am – 4:00pm. Please serious inquiries only, these hours are non-negotiable. Previous experience an asset but not required.

Job Type: Contract

Experience:

  • sales: 1 year (Preferred)