Assistant Manager (Part-time)

Landmark Cinemas - Ottawa, ON (30+ days ago)

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Acquired in December 2017 by Kinepolis Group NV, Belgium, Landmark is Canada’s second largest motion picture theatre exhibition company. From a single screen in 1965 to today, we continue to provide the perfect setting for popcorn munching Movie Lovers to connect and share their love of movies at 45 theatres on 325 screens throughout Western Canada, Ontario and the Yukon Territory, in multiple formats that include Premium Large Format (PLF) brands (IMAX®, Extra, Xtreme), and RealD 3D technology, and in select locations in the premium comfort of Full-Recliner Seating and with the added convenience of FREE Reserved Seating.

WHO WE ARE:
At Landmark Cinemas, we are the Cast and Crew of Canada’s second largest motion picture, theatre exhibition company, and WE love movies as much as YOU love movies…. But it’s more than just a movie. That’s why our cast members are valuable and why we are always focused on creating an exceptional movie experience for our Guests. Why the quality of our popcorn matters and why a perfect presentation is understood. Every detail is important to us, which is why we think like owners and remain steadfast in accomplishing our goals. It’s why we opened our first theatre in 1965. And why we’ll continue making your movie experience the best that it can be.

We are connected to the communities we serve, and our Cast and Crew are proud to support Kids Help Phone. As a National Sponsor of the Walk, through promotional support and fundraising initiatives in our theatres, Landmark Cinemas is committed to supporting the mental health and well-being of both our youth Guest and Cast & Crew.

WHO YOU ARE:
You are an all-star team motivator that has experience leading by example and directing the Cast and Crew in delivering the ultimate movie-going experience by radiating our Company Values and applying policies and procedures. You understand what it takes to provide exceptional Guest Service and are energized by communicating with others. In supporting the Theatre Management Team, you will demonstrate many accountabilities, and enjoy having fun and encouraging a work environment that maintains team focus and demonstrates results... and YOU love movies!

THE JOB:
Manage daily operations of the theatre complex (Including: labour cost, cost of sales, revenue control, speed of service, Guest satisfaction, equipment & procedure training, safety of Guests & Cast, and film & product quality)
Assist with the execution of operational policies and procedures. Ensure that internal controls within the complex are in place, routinely evaluated, and followed
Assist with the selection, training & development, and employment experience of the Cast
Assist with the administration and operation of all pertinent systems (POS, audit documentation, training programs & projection)
Communicate on an ongoing basis with the management team, including the General Manager, by attending all schedule meetings and by use of the communication tools provided
Communicate and respond to outside resources including Emergency Service personnel, Cinema Support Centre personnel, Operational leaders, Suppliers, Contractors, and Community Groups to identify and resolve daily operational issues or concerns, as needed
Keep abreast of industry and facility related information to ensure current and up-to-date operations of the complex
Assist with the monitoring of Guest satisfaction; determine opportunities to enhance the movie-going experience and respond appropriately to challenges or obstacles that reduce positive Guest interaction
Greet and engage Guests and make them feel special - helping to create memorable experience
Be available and visible to Cast and Guests; observe and assist with potential issues
Provide consistent performance feedback to Cast members and address performance issues in a timely manner using effective performance management tools
Work safely and ensure Cast members are made aware of and follow safe work practices. Be prepared to respond in the event of an emergency, as required, including the coordination of Guest evacuation

THE PERKS:
This position offers a $2 premium on the provincial minimum wage
Stay in the know on the latest Hollywood blockbusters with FREE movies
Discounted popcorn and concession snacks...need we say more?
Flexible scheduling options that work with your busy life
Work with your friends in an engaging environment
Opportunities for advancement in theater management

REQUIREMENTS

Minimum 1 year experience motivating and managing a dynamic team to achieve positive results in a timely manner
Proven track record in a leadership role within a fast-paced environment
Commitment to excellence in Guest service with proven ability to maintain significant attention to detail
An individual who sets actionable goals, takes the initiative to deliver, and shows persistence in problem-solving while keeping others focused on results
Proficiency with food production, revenue control procedures, and related systems would be considered to be an asset
Prior experience with projection or audio-visual equipment an asset
Excellent written, verbal, and listening communication skills and proficiency with the Microsoft Office suite