Supervisor, Maintenance Services

BC Transit - Victoria, BC (13 months ago)

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Job Description:

Reporting to the Manager, Maintenance Service the Supervisor, Maintenance Services is responsible for supervising all repair and maintenance activities of the fleet and facility assets within the Victoria Regional Transit System (VRTS). The incumbent will oversee the safety and daily work activities of a large unionized workforce to execute the planned and scheduled maintenance activities while ensuring a sufficient number of buses are ready for operation on a day-to-day basis.


Oversees and actively supervises a team of maintenance and facilities staff, to:

execute inspections, planned maintenance, corrective and preventive maintenance or repairs and bodywork in accordance to the provincial preventive maintenance program and standards;
assist with the execution of capital projects, such as new vehicle preparatory work, installation of new equipment, various fleet campaign programs and initiatives;
overhaul major components and other systems for BC Transit assets;
provide day-to-day servicing requirements such as refueling, washing, and cleaning of fleet assets;
provide road call support and change-offs for down equipment;
maximize warranty recovery on fleet and facility assets; and,
manage and subcontractors or other goods and service contracts for the area

Supports the planning and scheduling of work as per the established preventive maintenance programs and provides continuous feedback or updates to the Maintenance Planners and Managers
Adjusts work priorities to meet changing conditions, and ensures availability of sufficient staff to cover emergency maintenance and repair situations for all shifts
Ensures maximum availability of revenue vehicles in a clean, safe and roadworthy condition
Ensures efficient day-to-day operation of the workshop, including modifying or developing and implementing new work procedures
Ensures all work activities are performed in adherence to WorkSafe BC standards
Actively monitors status of all work orders incl. repair durations and diligently works to reduce down equipment
Ensures all work performed is approved, accurate and documented within BC Transit’s EAM systems (ie: JD Edwards, Trapeze, Fuel Master, JIRA, Trackit)
Oversees, monitors and follows up on any unplanned environmental releases (ie: spills) and follows the regulated measures for hazardous waste clean-up and disposal procedures
Ensures depot maintenance activities complies to all relevant BC Transit policies, standards as well as Provincial regulatory bodies
Responds to breakdown calls, which may include dispatching workers to perform roadside inspections and perform basic repairs or have vehicles towed and returned to the workshop. This activity includes dispatching replacement buses to minimize service disruption, or giving instructions to transit operators to perform minor corrective measures
Participates in planning, acquisition and commissioning of new diagnostic or other shop equipment, incl. liaising with manufacturer representatives to determine the suitability of the equipment and purchase requirements
Provides input to the overall component specifications and maintenance considerations of new buses and prepares applicable recommendations for management review
Staffing and supervision responsibilities include worker selection, scheduling, training, performance management, coaching and developing, attendance management, workplace safety and monitoring of staffing costs
Establishes and supports work and experience programs for apprenticeship tradespersons and new employees
Understands and supports key performance indicators, based on industry best practices and communicates progress to workers
Participates in workplace, task or hazard risk assessments and participates in incident investigation or response teams as required
Performs related duties in keeping with the purpose and accountabilities of the job

Job Requirements:

Candidates from a Maintenance Technician/Technologist, Certified Tradesman or a combination of education and work experience may be considered
Thorough and advanced understanding of CVSE and NSC regulations and requirements. Preference for candidate who presently or has held CVIP licence
General understanding of facilities infrastructure and tooling
Working knowledge of Collective Agreements with experience supervising or managing a unionized workforce is an asset
Computer literate with specific knowledge of MS Office suite (Excel, Word, Powerpoint)
Enterprise Resource Planning (ERP) experience with JDE considered an asset
A proven team player who is able to work well in a multi-tasking, fast-paced, environment


Ensures VRTS maintenance activities complies to all relevant BC Transit policies, standards as well as Provincial regulatory bodies
Ensures compliance with health and safety practices and procedures in the workplace
Thorough understanding of CVSE and NSC regulations and requirements to maintain facility(s) CVIP license
Understanding of Collective Agreements and experience working within a unionized environment
Average to Intermediate workforce planning and shift coordination skills to support 24/7 operations
Basic knowledge of predictive maintenance utilizing oil and vibration analysis as well as NDT
Proactively acts to identify resource constraints and balance workloads during peak periods


Communication and interpersonal skills to build and maintain effective relationships with tradespersons as well as office professionals
People skills incl. moderate to high levels of conflict resolution with understanding and awareness of emotional intelligence required to supervise and motivate
Motivated, energetic, goal-oriented, with a strong work ethic, customer service focus and positive team attitude
A proven team player who is able to work well in a multi-tasking, fast-paced, environment
Ability to support and nurture a workshop culture in alignment with the values of the organization

Additional information

Holds Daily Toolbox Meetings with Workers
Holds Weekly Safety Meetings
Participates in Weekly Planning & Scheduling Meetings
Supports Monthly Unit meetings
This position requires the completion of a Criminal Record Check and/or Vulnerable Sector Search
An eligibility list may be established for future vacancies
Testing may be required
A Post Offer Employment Test (POET) may be required
Please note wages are under review
If you have a disability which requires accommodation during any stage of our recruitment process, please contact


Self Awareness – Establishes credibility. Builds trust. Shows self-confidence. Embraces flexibility. Tolerates ambiguity. Shows humility. Demonstrates resilience. Demonstrates integrity. Exercises mindfulness. Recognizes own and other people’s emotions. Uses emotional intelligence to guide thinking and behaviour.
Influence – Builds and maintains relationships. Evolves approach. Shares purpose. Sells the vision. Seizes opportunities. Fosters cooperation. Manages and supports change. Negotiates adeptly. Models accountability.
Communication – Champions feedback. Models collaboration. Listens actively. Shows empathy in interactions. Mediates and resolves conflict. Uses insights to adapt and connect with others. Articulates the vision. Ensures clarity and understanding.
Accelerating Performance – Builds capability. Inspires transformation. Drives team effectiveness. Fosters innovation. Enables careers. Values diversity. Balances present and future needs. Models continuous learning. Coaches for development and performance. Promotes empowerment.


Safety – Knowledgeable about workplace health and safety. Places high importance on safety. Follows safe operating procedures. Promotes and displays a positive safety attitude. Proactive in attention to safety for themselves, their peers and our customers.
Collaboration – Understands the impact of issues and perspectives of others. Asks others for their ideas and opinions and works together to form decisions and plans. Values, calls upon and utilises the experience and expertise of colleagues. Acknowledges the contribution of others in achieving objectives. Creates opportunities and removes barriers for their team to work collaboratively across all levels of the organization and with external partners.
Innovation – Creates an environment that promotes and encourages change or innovation. Recognizes opportunities for change and develops implementation strategies. Supports bold thinking and experimentation. Challenges convention. Uses setbacks as a source of insight and learning.
Customer Service – Listens to customers (internal and external) and proactively addresses needs and concerns. Delivers on service commitments. Meets established or agreed upon deadlines. Maintains supportive relationships with customers to meet or exceed their needs.
Sustainability – Demonstrates accountability for financial and environmental results of department/work unit. Identifies inefficient practices and/or processes and implements strategies and solutions to optimize the use of corporate resources and assets. Promotes continuous improvement.
Integrity – Exemplifies ethical practices, professionalism and personal integrity. Strives for personal growth and excellence, and is receptive to suggestions for improvement. Encourages the expression of diverse opinions and perspectives. Creates a respectful and trusting work environment for staff.